How to be a Payments Trailblazer – The Seven Habits of Highly Innovative Organizations

The new Culture of Innovation Index from Ovum and ACI identified segments—from banks to intermediaries to merchants to corporates—at the cutting edge (of innovation) across the payments ecosystem. But what is most notable about those segments that have reached ‘trailblazing’ status is the apparent lack of commonality between them. No one segment, nor one region fosters better innovation. In fact, what’s driving these segments/organizations to be best of breed is their own culture of excellence. The only thing they have in common is their attitude.

New Survey Results How Lenders Can Capture More of the Billion Dollar Pie

It should come as no surprise that the disruption found throughout the world of payments would impact the world of consumer finance. Fact is, the eCommerce experience enjoyed by shoppers has created an undeniable ripple effect for everyone from bankers to lenders. And with billions of dollars at stake, it’s important to understand the impact of this paradigm shift, especially as it applies to the growing demographic known as Gen Z.

Success Speaks: Surprising New Ways Students Want to Pay

Colleges and universities are facing the dual tasks of accommodating not only new payment methods, but also a new generation of students, Gen Z, whose expectations differ greatly from even millennials. How can higher education institutions meet these demands?

In our latest Success Speaks webinar, experts from Temple University, FutureCast, ACI and MTFX Group of Companies explored today’s payments landscape for colleges and universities, payment desires of Gen Z, innovations the higher education sector is already implementing and how schools can better assist with international payments.

Why Banks Must Democratize Machine Learning for Fraud Prevention and Payments Intelligence

Banks are already actively on the path to digital transformation, considering new technologies, new customer experiences and new business models. A critical piece of this digital transformation centers on better understanding the wealth of data within the banks’ systems and mining it for improved customer insight. In the New Payments Ecosystem, data is as valuable to the bank and its customers as the deposits held in their accounts, and it should be protected, and leveraged for the benefit of the customer.

Paying Tuition – How Can Universities Make It Painless?

Six in ten families feel anxious about bills, five in ten paid a tuition bill late in the past year, and university student financial services leaders have fewer staff and smaller budgets to help families with their bills.

Survey Shows Millennials Aren’t as ‘Digitally Savvy’ When it Comes to Tax Refunds

It was not so long ago that checks, stamps and envelopes occupied more than the junk drawer in most American households. But as electronic payments and text messaging grew, asking, “Do you have a stamp?” was more likely to be met with a confused look than an actual stamp.

And yet, a recent online survey by YouGov and ACI indicates that there’s still a place for checks when it comes to paying taxes or – at least for Millennials – receiving refunds.

University Payments Made Simple for Students and Parents

According to Sallie Mae, a significant portion of tuition revenue for higher educational institutions comes from students (27%) and parents (44%), with students struggling more to pay their bills on time. As our team gets ready to head to New Orleans for Ellucian Live 2019, we looked at what’s new in the payments realm for higher education institutions, and what students and parents need to ensure their payments are made on time and with less friction. A recent survey from Aite Group, “U.S. Consumer Payments Experience: A Blueprint for Creating Positive Behaviors,” which surveyed 2,425 U.S. consumers, sheds some light on this topic.

Gen Z: Chronic Late Payers

Why More Than Half of Gen Z Pays Late

The newest generation of consumers to enter the workforce is Dazed and Confused about how to make bill payments (and they most likely don’t get that reference). In fact, 80% of Gen Z contact companies with billing questions and 53% pay their bills late. But it doesn’t have to be this way.

Success Speaks: How Roanoke College Simplified Higher Education Billing and Commerce

Campus commerce has quickly become the ultimate test for payment software providers, IT professionals and administrators. Technology stacks and service offerings are continuously challenged by rapid innovation, just as budgets have begun to shrink. And to top it off, cybersecurity threats lurk around every corner, and even a single breach can destroy student confidence in their institution of higher learning.

Success Speaks: Exploring the Future of Payments Collections in Auto-Finance with SAFCO

When it comes to improving collections, there’s one simple question your organization should ask before embarking on any type of payments project: what does “customer service” mean to our customers?