Collect More at Lower Cost
Virtual Collection Agent consistently reduces charge-offs by 10 percent. In fact, it collects almost $2 billion of debt annually for some of the world’s biggest brands.
Stress-Free, Consistent Collections
With Virtual Collection Agent, financial institutions can create different online debt collection sites for different consumers, enabling you to test offer strategies and easily change content. The simple-to-use agent interface ensures consistent application of collections policy, both in the call center and online.
Virtual Collection Agent scales instantly to respond to business and market needs. In addition, it is a fully PCI-compliant solution that minimizes risk while increasing security and compliance.
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Join 3,600 other clients who trust ACI to satisfy evolving consumer demand to manage their bills and payments anywhere from any device. Offer a wide range of convenient eBilling and ePayment options to win consumer loyalty and increase revenue.
ACI Bill Payment Engine Integration
The Virtual Collection Agent integrates with the ACI Bill Payment Engine to ease overall collections payment and processing.
Learn more about ACI’s Bill Payment Engine
Powerful Payment Combinations
To better tailor the customer experience, ACI’s Virtual Collection Agent can be combined with other ACI payment services, including one-time, recurring, fee-based or treasury management payments.
Learn more about ACI’s payment options