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Improve the Bill Payment Experience with More ePayment Options

Join the auto finance organizations who are saving millions in bill payment expenses with ACI Bill Payment solutions.

Lower your costs and improve your customer’s experience. Go beyond basic notifications, billing and payments and offer targeted messages that drive on-time payments and resolve delinquencies with virtual collection agents..

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Higher Customer Satisfaction, Higher Revenues

The billing and payment experience is the most influential driver of customer satisfaction in lending. 90% of highly satisfied customers will purchase loans from their lender in the future.*

Grow your loan portfolio by offering customers a wider variety of convenient options for receiving notifications, viewing bills and making loan payments. Then embed marketing videos in e-statements to cross-sell new services.

UP Bill Payment Solutions for Auto Finance

  • UP Bill Payment from ACI provides the most convenient loan servicing with anytime/anywhere alerts, card, ACH, check and cash payments across the web, mobile, IVR, call centers, mail and walk-ins. 
  • The most flexible options for bill presentment and payment
  • Industry-leading security and full PCI, GLBA and NACHA compliance
  • Save 30% on debit card interchange

Read the Blog: 9 Surprising Loan Servicing Trends

*Source: J.D. Power & Associates

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Payments Are Our Lifeblood 

ACI gives us a competitive advantage by providing our customers the easiest and most flexible ways to make their loan payments, resulting in both operational efficiencies and significant cost savings.

GARY STEIN CHIEF FINANCIAL OFFICER, SAFCO

Bill Payment Solutions

  1. UP Bill Payment Solution - a billing and payment solution to drive customer satisfaction in lending.
  2. Electronic Bill Presentment and Payment Services – one solution for every billing and payment need across all payment channels.
  3. Integrated Treasury Management - manage card processor relationships — including interchange management — by removing the risks and complexities inherent in most in-house systems.
  4. Mobile Browser Bill Pay - a quick and easy add-on to existing payment systems, this service offers a full mobile payments experience from notification to eBilling to payment.
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Gateway Realized a 58% Increase in Collector-Initiated Dollars Collected

Gateway, a leader in the sub-prime auto finance industry, realized a 58% increase in collector-initiated dollars collected. They cut broken promise rates in half from 32% to 16%.

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UP Bill Payment Doubles Loan Payments for Top 25 Bank

After deploying the UP Bill Payment solution, this bank doubled the number of loan payments received from debit cards over a two year period.

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Auto Lender Wins Over Customers with Debit Card Payment Option

This bank, with $1 billion in assets, answered its customers’ call with UP Bill Payment solutions and collected more payments while saving staff time.

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Reduce the Cost of Payment Processing

ACI enables you to drastically reduce your costs.

*Source: Navigant Consulting, BlueFlame Consulting, J.D. Power & Associates, Mercator Advisory Group


80%

Lower Customer Service Call Times by 80% with Debit Card Payments*

30%

Shrink the Cost of Debit Card Interchange by 30% through ACI's Unique Resources, Partnerships and Expertise

50%

Decrease Document Delivery Costs by 50%* with Interactive Estatements

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