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How Lenders Are Collecting More for Less

The future of auto finance revolves around easy, engaging payment experiences that meet the needs of Gen Y and Gen Z borrowers – now the majority of auto finance customers.1

With ACI Virtual Collection Agent, new payment methods and advanced integrations with software providers, we drive greater collections, reduce customer calls and increase customer satisfaction by 25%.2

SOLUTION INSIGHTS ACI Fact Sheet

75% of Lenders Are Adding New Loan Payment Options3

Add the payment methods Gen Y and Gen Z customers prefer while transforming your entire customer experience.

  • Virtual Collection Agent - Preferred by customers 4 to 1 versus a live collection agent4, Virtual Collection Agent gives customers the ability to pay 24x7x365
  • New payment methods – Adopt new methods preferred by younger borrowers, including text-to-pay, mobile wallets and live chat. ACI offers text message and mobile wallet payments, plus our payment APIs are proven to integrate with a live chat system.
  • Advanced integrations – Take advantage of ACI’s ability to integrate with top collections partners and software providers, including Shaw Systems
  • Fewer callsAutomobile Acceptance Corp. shifted 10% of their call center payments to self-service within one year of deploying their self-service option5
  • Less call time – Take payments within your call center while lessening your PCI compliance burden, reducing the need for extended calls or third-party providers

UP Bill Payment Solutions for Auto Finance

  • Enable ACH, debit card, credit card, cash and check payments, as well as new methods including text message, mobile wallet, mobile browser, online, IVR and call center API
  • Robust suite of APIs
  • Sell additional products and services using targeted offers in eStatements
  • Reduce staff time spent on payments by 19%
  • Cut document delivery costs by 50%
  • Comply with PCI, CFPB, GLBA and NACHA
  • Mitigate data breach risks with secure, state-of-the-art data centers serving five of the top 10 U.S. banks

Read the Blog: 9 Surprising Loan Servicing Trends


*Source: J.D. Power & Associates
Aite Group
Third-party survey of ACI clients
3 Ovum
4 FiSite Research
5 Automobile Acceptance Corp. case study
Auto Consumer Finance Quote Background

Payments Are Our Lifeblood 

ACI gives us a competitive advantage by providing our customers the easiest and most flexible ways to make their loan payments, resulting in both operational efficiencies and significant cost savings.

GARY STEIN CHIEF FINANCIAL OFFICER, SAFCO

Bill Payment Solutions

  1. UP Bill Payment Solution - a billing and payment solution to drive customer satisfaction in lending.
  2. Electronic Bill Presentment and Payment Services – one solution for every billing and payment need across all payment channels.
  3. Integrated Treasury Management - manage card processor relationships — including interchange management — by removing the risks and complexities inherent in most in-house systems.
  4. Mobile Browser Bill Pay - a quick and easy add-on to existing payment systems, this service offers a full mobile payments experience from notification to eBilling to payment.
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Gateway Realized a 58% Increase in Collector-Initiated Dollars Collected

Gateway, a leader in the sub-prime auto finance industry, realized a 58% increase in collector-initiated dollars collected. They cut broken promise rates in half from 32% to 16%.

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UP Bill Payment Doubles Loan Payments for Top 25 Bank

After deploying the UP Bill Payment solution, this bank doubled the number of loan payments received from debit cards over a two year period.

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Exploring the Future of Auto Finance Payment Collections

See how non-prime auto finance company SAFCO bolstered their payment options, improved collections and eased the payments experience for customers.

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