Case Study

Increasing Satisfaction with Expanded Payment Options

Georgia United Credit Union (Georgia United), one of the largest credit unions in Georgia, knew that to increase member satisfaction it needed to modernize its payments platform. Working with ACI, Georgia United developed a platform that expands its payment capabilities to include members’ preferred ways to pay, while automating costly back-office processes.

“Before we started looking at potential solutions, we designed an ideal solution and ACI’s product offering lined up with our wish list.”

Eric Jenkins, Chief Deposit Services Officer
Georgia United Credit Union

The Challenge

  1. Georgia United Credit Union wanted to expand its platform of loan payment options
  2. It needed a solution that would provide for fast and secure payments made with debit cards from other institutions

The Solution

  • Georgia United selected ACI as its payments partner
  • The credit union expanded its loan payment capabilities to include debit cards, which can now be used in person, via call center or online

The Results

  • Members were quick to take advantage of the self-service options, validating Georgia United’s payments expansion strategy
  • Automated payments eliminated many manual processes that resulted in savings in both time and money