What can corporate customers expect from us as their bill payment solution provider into 2020 and beyond?
- Customer-centricity is one of ACI’s core values, so service continuity and a sustained, strong focus on customer needs are top priorities.
- State-of-the-art technology through the ACI Speedpay platform, which can support billions of transactions and deliver additional capabilities.
- New mobile wallet payment and loyalty capabilities delivered through ACI Walletron technology. This allows consumers to view bills from their Apple Wallet or Google Pay and make payments or receive bill notifications from their smartphones.
- Continued R&D investment to drive the digitization of payments forward and bring additional capabilities to market. Some of the key investment areas include mobile bill presentment, digital engagement, expansion of alternative methods of payment, front-end user interface and back-office support.
These benefits will be particularly evident in some of our key verticals:
- Reduce costly service interruptions and keep customers connected with real-time notifications
- Save money annually with digital platforms where customers can pay via their preferred electronic device
- Increase customer satisfaction by 25%* with more ways to view and pay bills digitally
- Manage customers’ experiences with robust application programming interfaces
- Minimize payment-related calls with simplified mobile wallet billing and payment options that customers can manage
Auto, mortgage and consumer finance companies
- Ensure timely payments by providing customers with greater flexibility and enhanced communications through various platforms to pay when and how they want
- Save time on administrative tasks with pre-integrated platform software that makes it easier to collect payments and focus on tasks affecting the bottom line
- Increase policyholder engagement with easy access to bills, documents and communications across all digital platforms
- Reduce company costs and improve the customer experience with consolidated and streamlined billing for the entire family
- Give customers confidence in bill payment services with HIPAA compliance and industry-leading expertise
A consultative approach will be key to delivering modernized bill payments in 2020 – not to mention ensuring the utmost in security, compliance and system performance.
*Source: Third-party survey of ACI Speedpay clients
Find out more about the wide range of billing, payment and communication options powered by the ACI Speedpay bill payment solutions.