Reduce Costs
Enables consumers to turn-off costly paper bills cutting document delivery costs by 50% and customer services calls by up to 10%
Maximize Consumer Convenience
Delivers convenient omni-channel bill presentment to consumers, no matter where, how or when they choose to view their bill
Improve Customer Experience
Integrates the bill presentment and payment user experience to make viewing and paying bills quick and easy
Increase Engagement at Every Touchpoint
Drive Customer Satisfaction
Take full advantage of the entire billing lifecycle to drive customer satisfaction through simpler bills and access to promotions and critical information.
Enhance personalization, consent and compliance support, and text and email alert management through preference management
Omni-optimized for all devices, customers can view and pay from any device wherever and whenever they want
Craft personalized messaging for eBills, disclosures, promotions and other communication
Securely store and parse data in one relational database
Engage Your Customers
Give your customers the ability to securely receive and pay bills through their preferred devices and channels.
Provide customers their favorite ways to pay, whether a one-time or recurring automatic payment
Support all channels from print to text alerts, with interfaces that include mobile, tablet and more
Archive and store all documents delivered to the customer, with an audit trail, full regulatory and compliance support, business intelligence and analytics tools and more
Benefit from integrated payment network connections, merchant accounts and funding, while simplifying PCI compliance
ACI Customer Communications Management Drives Profitable Relationships
With ACI Customer Communications Management, you get a fully integrated platform for end-to-end customer communication lifecycle management that reduces your reliance on IT support. Part of the ACI Speedpay solution, Customer Communications Management delivers targeted marketing messages, cuts document delivery cost by 50% and reduces customer service calls by up to 10%.
Related Solutions
Explore More Solutions
Learn about our additional solution capabilities.
ACI Speedpay
Integrated suite of digital billing, payment, disbursement and communication services that lowers the cost of presenting and accepting bill payments while delivering industry-leading security
Electronic Bill Presentment and Payment Services (EBPP)
Deliver a better, integrated billing and payments experience for every generation and situation
Mobile Wallet Bill Presentment and Payments Platform
Award-winning bill presentment capabilities for your customers’ native digital wallets
Real-Time Disbursements
Send money in real time to one or multiple parties through the latest payment options, including consumers’ debit cards
Remittance Services
Enable your customers to pay the way they want while reducing costs and errors with a flexible, integrated billing and payment platform
Virtual Collection Agent
An online, 24/7 debt collection service designed to emulate your best collection agents while increasing the overall consistency and efficiency of your debt collection process
Related Resources
Resources
Billers
Monroe County Water Authority Gives 200,000 Customers Easy Pay Option
Monroe County Water Authority was able to expand mobile payment options and reduce the need for additional internal resources with pre-built integrations.
Resources
Merchants
Large Telecom Merchant Increases Revenue Visibility, Reduces Leakage
Learn how ACI evaluated the challenges presented by the customer and introduced revenue optimizer, part of the ACI Payments Orchestration Platform, to best fit their payments strategy.
Resources
Billers
BCU Collects More Than $1 Million in Past-Due Payments
The credit union was able to successfully and efficiently manage the rapid growth in members and collections of past-due loans.
