Customer Communications Management

End-to-End Customer Communication Lifecycle Management

Combine payments, billing and communications into an integrated, end-to-end platform where business users can develop and manage content and govern all communications, removing the costs and long timelines of technology projects

Reduce Costs
Enables consumers to turn-off costly paper bills cutting document delivery costs by 50% and customer services calls by up to 10%

Maximize Consumer Convenience
Delivers convenient omni-channel bill presentment to consumers, no matter where, how or when they choose to view their bill

Improve Customer Experience
Integrates the bill presentment and payment user experience to make viewing and paying bills quick and easy

Increase Engagement at Every Touchpoint

Drive Customer Satisfaction

Take full advantage of the entire billing lifecycle to drive customer satisfaction through simpler bills and access to promotions and critical information.

Enhance personalization, consent and compliance support, and text and email alert management through preference management

Omni-optimized for all devices, customers can view and pay from any device wherever and whenever they want

Craft personalized messaging for eBills, disclosures, promotions and other communication

Securely store and parse data in one relational database

A beam of light representing cellular service strikes the top of an iPhone, as a representation of how cellular data works
A woman is standing on the beach at twilight, she is on her phone while there is a bokeh of city lights behind her.

Engage Your Customers

Give your customers the ability to securely receive and pay bills through their preferred devices and channels.

Provide customers their favorite ways to pay, whether a one-time or recurring automatic payment

Support all channels from print to text alerts, with interfaces that include mobile, tablet and more

Archive and store all documents delivered to the customer, with an audit trail, full regulatory and compliance support, business intelligence and analytics tools and more

Benefit from integrated payment network connections, merchant accounts and funding, while simplifying PCI compliance

ACI Customer Communications Management Drives Profitable Relationships

With ACI Customer Communications Management, you get a fully integrated platform for end-to-end customer communication lifecycle management that reduces your reliance on IT support. Part of the ACI Speedpay solution, Customer Communications Management delivers targeted marketing messages, cuts document delivery cost by 50% and reduces customer service calls by up to 10%.

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