Customer Communications Management
End-to-End Customer Communication Lifecycle Management
Combine payments, billing and communications into an integrated, end-to-end platform where business users can develop and manage content and govern all communications, removing the costs and long timelines of technology projects
Increase Engagement at Every Touchpoint
Drive Customer Satisfaction
Take full advantage of the entire billing lifecycle to drive customer satisfaction through simpler bills and access to promotions and critical information.
Enhance personalization, consent and compliance support, and text and email alert management through preference management
Omni-optimized for all devices, customers can view and pay from any device wherever and whenever they want
Craft personalized messaging for eBills, disclosures, promotions and other communication
Securely store and parse data in one relational database
Engage Your Customers
Give your customers the ability to securely receive and pay bills through their preferred devices and channels.
Provide customers their favorite ways to pay, whether a one-time or recurring automatic payment
Support all channels from print to text alerts, with interfaces that include mobile, tablet and more
Archive and store all documents delivered to the customer, with an audit trail, full regulatory and compliance support, business intelligence and analytics tools and more
Benefit from integrated payment network connections, merchant accounts and funding, while simplifying PCI compliance
ACI Customer Communications Management Drives Profitable Relationships
With ACI Customer Communications Management, you get a fully integrated platform for end-to-end customer communication lifecycle management that reduces your reliance on IT support. Part of the ACI Speedpay solution, Customer Communications Management delivers targeted marketing messages, cuts document delivery cost by 50% and reduces customer service calls by up to 10%.
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Learn about our additional solution capabilities.