End-to-end case management for fraud investigations and resolutions
Efficiently track, control and recover losses, detect patterns, gather intelligence to reduce losses from fraud and provide an excellent customer experience. Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied
Gather evidence Create investigation files that include evidence and prepare production orders for law enforcement.
Accelerate resolution Equip analysts with tools, processes and information to rapidly resolve customer cases.
Decrease fraud losses Leverage data and insights from cases to improve fraud prevention and reduce losses.
Reduce risk Respond more quickly to potential anti-money laundering cases and implement tight processes for compliance.
Protect and serve customers
Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events.
Simplify case creation by utilizing account and contact details from ACI Fraud Management
Create efficient customer correspondence through configurable templates with dynamic data selection
Leverage centralized case details with multiple parameters for searching and appending data
Configure fraud analysts’ workflow for simplified case management and increase the speed at which they work cases enterprise-wide
Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making
Enforce the processes defined by the bank for risk control, compliance and customer experience
Deploy out-of-the-box automation for user activity and communications
Make ad-hoc workflow changes and management through an easy-to-use administrative user interface
Centralize data and increase insight
Leverage the feedback and insights from case management resolutions to better inform fraud management strategies and reduce false positives.
Manage all exceptions and manual interventions from a single view, including corporate security, chargeback handling, loss tracking, recoveries, branch management, applications and claims, and customer service
Integrate case management directly into the fraud management solution for a real-time feedback loop
Automate Robotic Process Automation activities and processes across the complete lifecycle of a case and all business units within the bank
Support the configurable alert review and approval mechanisms by alert type or rule, risk score, account or customer risk classification
Track, control, measure and recover fraud losses across all payment and digital channels
Increase productivity with bulk alert decisioning, automated documentation and attachments for cases
Integrated suite of advanced software products that provides in-depth monitoring and analysis of your payments transactions, applications and infrastructure
CustomersPartners
Gather evidence
Decrease fraud losses
Reduce risk
