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  • Top of the Internet Tree

    Wednesday, March 21, 2012

    The UK is now the most internet based economy of the G20 group, according to the Boston Consulting Group. As a nation, the Brits have emerged top in terms of how much of their hard-earned cash is spent online, ahead of Denmark, the United States and Germany.

  • The Tale of Two Travels

    Thursday, March 08, 2012

    As most people are aware, travelling comes with its own set of challenges and rewards. The challenges often fall into categories like delayed flights, crowded airports, train or bus terminals, being away from home, managing costs, and personal and financial security. These are usually outweighed by the benefits of spending time with friends and family, new experiences, etc.

  • Is the War on Fraud Being Won?

    Wednesday, March 07, 2012

    Two sets of industry statistics were published this week, with different and conflicting information:

    BBC  quoted statistics from the UK Card Association that plastic fraud losses were down by 7% to £341m, attributed to 41% fall in fraudsters impersonating card holders. Whilst CIFAS reported increase in Account takeover up 18%, account misuse (first party fraud 13%) and identity theft 10%.

  • Integration mitigation

    Tuesday, February 14, 2012

    In an increasingly commoditized payments world, it is no surprise that banks seek to differentiate their payments offering. Technology is usually the key enabler in creating competitive advantage, but soaring IT integration costs can all too easily derail the bank’s efforts.

  • Fraud around every corner?

    Friday, January 27, 2012

    The latest round of industry statistics paints a bleak picture of UK fraud. CIFAS’s latest report identified a 9% growth in fraud, whilst also highlighting an 18% growth in account takeover related fraud, and 13% for misuse of facility fraud (first party fraud).

  • Talking technology just delays innovation

    Tuesday, January 24, 2012

    With a few notable exceptions (such as Apple) the fact is that technology doesn't really matter. What really matters, especially when you are targeting consumers, is application.

  • It’s 2012. Have you made your first mobile payment yet?

    Tuesday, January 17, 2012

    The year was 1996. Email was a really new concept and the few cell phones around were the size and weight of bricks. Selling products on the Internet had just started only a few years earlier and online sales had already reached $600 million. The industry was projecting a dramatic growth rate to $2.4 billion in 1997.

  • Banks want interactions, not just transactions

    Monday, January 16, 2012

    Personalization: Everyone knows it is a key factor in generating loyalty - but how do you get there?

  • Why you Should Review your Existing Issuing System

    Monday, January 09, 2012

    Vendors, analysts and industry watchers believe now is the time to conduct a significant review of your card issuing system.

  • Happy New SEPA

    Tuesday, January 03, 2012

    About a year ago, in my blog ‘On your marks for SEPA’, I commented on the European Commission’s proposals for the setting of end dates for the migration from legacy instruments to SEPA credit transfers and direct debits. I wrote: “At least the whole industry knows that serious planning can now no longer be delayed. We don’t yet have the final ‘go’ but we now know we’re under starter’s orders.”