Skip to content

  • Cutting costs is not enough

    Thursday, March 24, 2011

    Yesterday at the IPS conference in London, a major theme emerged for payment banks: managing costs is no longer enough to maintain a successful payments business – banks simply have to become more efficient.

  • Saying goodbye to the old...

    Wednesday, March 23, 2011

    I blogged earlier this week about the importance of payments and banks adding value for their corporate customers, which is being highlighted at IPS. Electronic payment volumes are still increasing and banks have to look at how they are being managed and processed.

  • Will transaction banking please step forward?

    Tuesday, March 22, 2011

    The provision of payments is a fundamental function of banking, practically as old as money itself. But since the introduction of cheques more than 350 years ago, the payments landscape has been evolving continually, due to changing customer requirements, competition, legislation and technology.

  • Looking forward to IPS

    Friday, March 18, 2011

    As we prepare for the IPS event in London next week, I am looking forward to the presentations and conference sessions, of course, but I think I am looking forward to the one-to-one discussions on the stand even more. There is no doubt that this is an exciting time in the industry and there are still a lot of changes happening.

  • Card fraud increases 60 per cent in 18 months

    Thursday, March 10, 2011

    ACI’s 2010 Global Card Fraud Survey has been making a splash in the media over the last few weeks. According to our research, approaching a third (29 per cent) of consumers across eight major economies have been victims of card fraud in the past five years. This is up from less than a fifth (18 per cent) in summer 2009.

  • Per Ardua Ad SEPA

    Wednesday, February 16, 2011

    SEPA is due to become a full-blown regulatory event once the end-dates are set by legislation. The first reaction to any regulatory change is generally that of ‘response’ – dealing with any required change. And that is often the minimum to achieve compliance.

  • How can banks maintain payments profitability?

    Wednesday, February 09, 2011

    Boston Consulting Group's recent report reinforces anecdotal evidence we are hearing from banks all around the world – payments are an essential service, but revenue per transaction is decreasing. In order to maintain overall profitability, financial institutions must take a two-pronged approach – growing transaction volumes and reducing their processing cost per transaction.

  • Mobile NFC - The chicken and the egg arrive together!

    Thursday, January 27, 2011

    The full scale launch of a new mobile phone payment solution by Orange and Barclaycard, marks a sea change for electronic payments both in the UK, and a wider afield. We have seen many successful mobile NFC pilots with consumers loving the speed and convenience, but until now no commercial roll out of this technology.

  • We have a collective responsibility for fraud

    Thursday, January 27, 2011

    News out today from the National Fraud Authority (NFA) shows that fraud costs the UK economy £38bn a year – leaving every adult in the UK £765 worse off.

  • Cutting channel costs key to profitability

    Tuesday, January 25, 2011

    A recent report from Efma and Finalta has shown that improving cooperation between branch, internet and call centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011.