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  • Going cashless: the heat is on

    Thursday, July 26, 2012

    It seems that Canada’s revamped polymer currency isn’t quite holding up the way they hoped. Recent reports say the money has been melting when placed too close to a heater or when left in a hot car. Not a problem they thought they’d have in the Canadian climate, I’m sure.

  • SEPA Widdershins

    Wednesday, July 18, 2012

    The European Payments Council (EPC) recently achieved its 8th birthday. Back in 2002, the road to SEPA probably looked fairly straightforward – the EPC would develop the payment schemes and frameworks necessary to realise SEPA, and market forces would ensure a smooth transition from the fragmented payments landscape of the time in Europe to the calm waters of a single payments area. The European banking industry would deliver the basis on which SEPA would be built, the rest would fall into place as a matter of course, and the end-user would be Very Happy.

  • Using Mobile Innovation to Reduce Fraud

    Monday, July 16, 2012

    The Observatory for Payment Card Security recently released a report on card fraud in France and looked at several channels, including online and face-to-face payments. The data showed the overall rate of fraud in card transactions rose to 0.077% in 2011 from 0.074% in 2010. The rate of fraud in remote transactions, which includes purchases on the Internet, was 0.321% in 2011, while the rate of fraud in transactions made in person was 0.015%.

  • Be flexible, be tactical, but whatever you do-just do it

    Friday, July 06, 2012

    According to the most recent figures in the annual World Payments Report*, there are about 260 billion non-cash payments made each year, with credit and debit card use up by 9.7% at the last count. The cards business is becoming a major driver of revenue and with mobile payments on the horizon, banks need to get on and make the most of this opportunity if they are to thrive.

  • A fraud Q & A with Arjun Medhi, CIFAS

    Tuesday, July 03, 2012

    Arjun Medhi manages the Staff Fraud Database operations at CIFAS, the UK’s Fraud Prevention Service. He was a keynote speaker at this year’s ACI Exchange EMEA Annual Conference in Monaco, where he spoke about the state of employee fraud in the UK private sector. In this Q&A, Arjun recaps some of the main pillars of his speech, looking at fraud profiling and the issue of whistleblowing.

  • Personal fraud management: staying a step ahead

    Monday, June 25, 2012

    I just finished reading an article which discussed how to avoid becoming a fraud victim. The author discussed various schemes facing consumers today (e.g. e-mail scams, online banking fraud, etc.), ways to avoid or combat said attacks (e.g. anti-virus software) and ways to recoup lost money from a fraud scam (which can be contingent on how responsible you are as a consumer).

  • The messy break up with cheques

    Tuesday, June 19, 2012

    The Australian Payments Clearing Association (Apca) recently confirmed it will not be closing the country's cheque clearing system, following a year-long consultation with payment stakeholders.

  • This isn't just a bank...

    Monday, June 11, 2012

    This is a Marks & Spencer bank. Over the next two years, the retailer is opening 50 new in-store branches throughout the country, the first of which will launch in July at M&S's flagship Marble Arch store.

  • Are mobile loyalty programs the next step for retailers?

    Thursday, June 07, 2012

    Accepting mobile payments seems inevitable to retailers that want to stay competitive, but does that imply that these organizations should also support an associated mobile commerce loyalty program?

  • Transaction banking enters the era of customer experience

    Friday, May 18, 2012

    Customer experience is fast becoming the real differentiator in transaction banking. It is no longer enough to offer a simple, automated payment processing.