How Fresh, First-Hand Research Leads to Interfaces That Make Users Feel Understood

In 1890, my great-great-grandfather fled Czarist Ukraine for a new home in London. Amongst the few possessions that he brought with him was a book that had been given to him in 1860 by his grandfather.

Success Speaks: How Roanoke College Simplified Higher Education Billing and Commerce

Campus commerce has quickly become the ultimate test for payment software providers, IT professionals and administrators. Technology stacks and service offerings are continuously challenged by rapid innovation, just as budgets have begun to shrink. And to top it off, cybersecurity threats lurk around every corner, and even a single breach can destroy student confidence in their institution of higher learning.

Monetizing Real-Time and Open Payments – A Global View from Leading Banks

Payments experts from Bank of Montreal, Lloyds Bank and Rabobank lead a discussion on #NewPayments use cases.

During Sibos 2018, I was lucky enough to moderate a panel of payments experts from around the globe, including banking leaders representing three key phases of the real-time evolution; early adoption, go-live and ‘wave 2.’ Here, I’d like to share insights from these experts, outlining the challenges and rewards for banks in the new real-time and open payments ecosystem.

All I Want For Christmas (Or Any Holiday) Is… Instant Payments Gratification

Mark, some of us are fast approaching the end of the holiday shopping season, some of us are fast approaching that time of year when we consume too much egg nog, and some of us are fast approaching too many viewings of Die Hard or It’s a Wonderful Life or Love Actually or Christmas in Connecticut (I’ve disclosed too much about myself). To segue slightly more than slightly, I was at Target over the weekend, braving the holiday shopping crowds, to buy toilet paper, paper towels and tissues… and I took advantage of the 5% off that I get from using my Red Card. I surveyed the throngs of other consumers in the nearby checkout lines and not once did I see another store card. During this, the biggest shopping season of the year, why wouldn’t consumers use loyalty/rewards cards when making purchases?

Fraudsters Don’t Wait for Peak, So Neither Should You: 2019 Fraud Strategy Starts Now!

In existence for barely two decades, eCommerce has transformed not only the way we shop, but also how retailers plan and execute their marketing strategies around the peak shopping season. Now that we’re deep into this period, retailers will have prepared for changes in buyer behaviors, relaxed their strategies to be within the limits of manageable review rate, and most important of all, put strategies in place for increased fraud attempts.

Instant Payments in Italy – And Beyond: Lessons from Il Salone Dei Pagamenti

ACI was invited back to Il Salone dei Pagamenti – Italy’s premier payments event organized by the Italian Banking Association (ABI) – to participate in a panel, “SEPA Inst – the Future.” As expected, the session was packed with stats and advice for a more efficient roll out of instant payments – in Italy and beyond.

The Power Behind Payments – Is It Time for the ‘Slow Fintech’ Movement?

According to a freshly-minted piece of research from the Dutch central bank, choosing card payments over cash is not only convenient, it’s also good for the environment. The study considers everything from the origin of cotton that goes into the production of (Euro) banknotes and the environmental impact of armored vehicles to transport cash, through to the energy usage of POS card payment terminals in standby mode.

Women in Payments Australia: 8 Insights for Success

Women in Payments continues to go from strength to strength, expanding its footprint globally and running events from Canada (where it was born) and the U.S., to Australia and now the UK. ACI has been a proud global sponsor of Women in Payments since 2014, which has allowed me personally – along with a number of colleagues around the world – to be a part of the growing calendar of Women in Payments events that take place around the globe.

Cybersecurity: Risks, Controls and Expectations for 2019

The world of cybersecurity brought about several subtle changes in 2018. For example, malware and targeted 'Spear Phishing' were on the rise, while the focus on protecting the perimeter has begun to take a back seat to hardening internal controls. The changing threat landscape in 2019 is certain to result in a barrage of additional considerations in how we protect data and systems.

‘Soup To Nuts’ – A Multi-Layered Fraud Menu for the Holiday Season

The holiday shopping season is well underway, with Black Friday now behind us and many retailers around the world braced for higher levels of eCommerce fraud, from Cyber Monday all the way though until Christmas.