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  • Connected-devices

    Connected Devices are Opening Up New Forms of Payments and Partnerships

    Wednesday, February 08, 2017

    Of all the trends that are currently shaping – or re-shaping – the nature of payments, none is more significant than the rise of the Internet of Things (IoT). We often talk about the payments ‘ecosystem’ and the complexity that exists between the many participants that are part of this ecosystem, but this complexity will expand exponentially as millions – no, billions – of devices become internet capable.

  • Driving Toward Innovation in Digital Banking User Experience

    Driving Toward Innovation in Digital Banking User Experience

    Friday, February 03, 2017

    The need for delivering on a user experience strategy necessitates the use of common and sometimes confusing lingo like CX, UX, information architecture, UX design and UI design. It introduces ways to gain deeper understanding of customers through methods like personas, journey mapping and Kano analysis. It commands phrases like customer-centric, experience-driven, and ideation/visioning. In the past 4 months, I have interviewed more than half a dozen agencies to engage one that could go beyond the buzzwords and the methods described above. I want to be convinced that great and meaningful changes can happen to UI’s. After all, talk is cheap.

  • ACI Worldwide Survey Validates Growth in Mobile and Omni-Channel Retail

    ACI Worldwide Survey Validates Growth in Mobile and Omni-Channel Retail

    Wednesday, February 01, 2017

    During this year's National Retail Federation (NRF) Retail's BIG Show, ACI Worldwide conducted a survey of more than 100 retailers in attendance. The results of the survey highlight how retailers see an increased reliance on both mobile and omni-channel retail solutions to meet consumers’ evolving buying habits.

  • FinTech Payments are Open for Business

    FinTech Payments are Open for Business

    Friday, January 27, 2017

    Another year has begun, and how appropriate to kick it off with my 2017 expectations for FinTechs. There are always exciting technological innovations afoot in the FinTech space, but this year it’s all about Open; open technologies, open partnerships, and open customer choice. The New Payments Ecosystem has its foundations in open practices, and this in turn is changing how payments players work together to meet customer needs.  So what does this mean for FinTechs?

  • Coffee, Waffles and Payments - Notes from a Waffle House

    Coffee, Waffles and Payments - Notes from a Waffle House

    Thursday, January 26, 2017

    Yes, a Waffle House—that destination of deliciousness; that institution of intestinal fortitude; that hangover cure; that culinary staple of…well…waffles. And speaking of deliciousness, it’s about time for a Ranting, our first Rantings of 2017 in fact. This week/month/session, we’re Ranting from a Waffle House in downtown Atlanta. And as my intrepid cohort and I indulge in our respective covered and smothered dishes and I wipe syrup from my keyboard (apologies to my great IT folks), let’s embark on some payment meanderings.

  • The Small Business Trends Banks Can’t Ignore: Part 2

    The Small Business Trends Banks Can’t Ignore: Part 2: Navigating through the “Fog”

    Friday, January 20, 2017

    In our first blog post we discussed the trends that are shaping the small business banking evolution well underway. This post will focus on what we all can be doing to address those trends and how to better position ourselves to continue to evolve as the pace of change continues its acceleration and threatens to leave many banks in its dust.

  • The Small Business Trends Banks Cant Ignore Part 1

    The Small Business Trends Banks Can’t Ignore: Part 1

    Friday, January 13, 2017

    In the past 10 years, the world has fundamentally changed all around us—from the introduction of the iPhone which celebrates its 10th birthday this year to autonomous vehicles on our roads…and much more—the last decade has seen change not rivaled since perhaps the early onset of the industrial revolution. With that as our backdrop, it stands only to reason that banking would not remain untouched from the outside world’s trends for long, and with the explosion of Fintech, it’s no surprise that what we see all around us is rapid change. 

  • Busting Bitcoin Myths

    Busting Bitcoin Myths

    Thursday, January 12, 2017

    Bitcoin has attracted its fair share of media attention – and some negative perceptions held by merchants and consumers are hard to shake. To what extent is this justified? Or are there myths that can be dispelled? Bernard Kaufmann, General Manager, Payment21 contributed the following guest blog post to do some cryptocurrency ‘mythbusting.’



  • IoT, Blockchain, Predictive Analytics and Voice First: 2017 Payments Predictions

    IoT, Blockchain, Predictive Analytics and Voice First: 2017 Payments Predictions

    Friday, January 06, 2017

    Well, my predictions last year of blockchain, millennials and SaaS will dominate payments was partly true. I missed millennials, I overstated the impact millennials, particularly millennial business owners, would have on the payments. The desires and needs of millennials (e.g. faster processing, mobile first, contextual offers) are built into the roadmaps of providers. Blockchain and SaaS dominated many headlines and will continue to do so. My predictions to stay relevant this year – IoT, Blockchain (with a twist), Predictive Analytics and Voice First.

  • 750x500 What 2017s CES show says about the future of payments

    What 2017's CES Show Says About the Future of Payments

    Wednesday, January 04, 2017

    AND we’re off! I hope the fruit cake has run its course, the holiday hangover has lifted and your respective New Years have started off on the right foot. With 2016 now fully in the rear view (and for many, that’s a good thing), we can shift our focus forward…and just like every other year, we’re off and running with CES—for the newest and greatest and, in most instances, evolutionary gains in consumer technology. While not directly a payments event, this is one of my favorites to follow as it gives a very solid hint at where consumers are headed, which in turn tells us where our focus as payment solution providers will be heading in the next 3 to 5 years, be it Smart Cars, Smart TVs, wearables, new smart phones, or the newest tech that goes smart squared—what we see at this show is what consumers will be buying in the months and years to come. So what have we learned so far?