Major League Baseball’s Tampa Bay Rays Tell Cash, “You’re Out!”

As a lifelong baseball fan and former resident of Tampa, Florida, I had the pleasure of spending a summer night or three at Tropicana Field, watching my beloved New York Yankees take on the hometown Tampa Bay Rays. And as a fan of cheap tickets, air conditioning in the Florida summer and plenty of great seats, I always enjoyed the “The Trop” despite its poor reputation.

Four Questions to Drive Your Retail Banking Payments Strategy in 2019

I keep hearing that it’s “an exciting time to be in payments,” and I certainly agree that there is a lot of noise. However, when I look below the surface, I’d argue that the interesting activity is not with the payment itself, but with all the related events and steps in the value chain.

Let’s Get Phygital: eCommerce Is Coming To A Store Near You

While payments vendors continue to pitch and strategize with a focus on omnichannel, the omnichannel story has already moved on.

Make no mistake – omnichannel remains important and the best vendors have solutions that provide a single cloud payments service capable of delivering a single view of the customer across stores and digital channels. And the best retailers utilize these solutions to deliver efficient cross-channel shopping experiences. Meanwhile, many other retailers get by (though seldom rise to the top) with a siloed approach.

What Can the Re-Regulation of Other Industries Tell Us About Open Banking One Year On?

UK Open Banking just reached its first birthday milestone (on January 13 to be precise) and given my own commentary – including in the ACI blog – on this topic, the first anniversary of Open Banking in the UK certainly won’t pass without a debrief on the progress that’s been made and what challenges lie ahead.

Around The World: Taking Stock of Global eCommerce in 2019

As I head to #NRF2019 in New York City next week, I’m excited to see how some of the biggest retailers and merchants see the industry evolving over the coming year. What trends they think are going to shape 2019, and which of 2018’s buzzwords can be put to bed.

A Pointless Credit Card World (Sound the Alarm, Ring the Bell, Freak Out… Le Freak, see'est Chic)

Mark, we were slightly prescient a few weeks back when our rantings touched on credit card points. Based on some news over the past weeks related to rewards, perks and sweet deals, do I now sound the alarm or do I stand down?

19 for 2019 (Payments Predictions Galore!)

As I’ve bid adieu to 2018, once again mumbling my way through Auld Lang Syne (reciting Burns poetry was never really in my 'wheelhouse,' as they say) I’m squarely focused on 2019 (and beyond), and the payments prognostications that typically accompany the start of a new calendar year.

How Fresh, First-Hand Research Leads to Interfaces That Make Users Feel Understood

In 1890, my great-great-grandfather fled Czarist Ukraine for a new home in London. Amongst the few possessions that he brought with him was a book that had been given to him in 1860 by his grandfather.

Success Speaks: How Roanoke College Simplified Higher Education Billing and Commerce

Campus commerce has quickly become the ultimate test for payment software providers, IT professionals and administrators. Technology stacks and service offerings are continuously challenged by rapid innovation, just as budgets have begun to shrink. And to top it off, cybersecurity threats lurk around every corner, and even a single breach can destroy student confidence in their institution of higher learning.

Monetizing Real-Time and Open Payments – A Global View from Leading Banks

Payments experts from Bank of Montreal, Lloyds Bank and Rabobank lead a discussion on #NewPayments use cases.

During Sibos 2018, I was lucky enough to moderate a panel of payments experts from around the globe, including banking leaders representing three key phases of the real-time evolution; early adoption, go-live and ‘wave 2.’ Here, I’d like to share insights from these experts, outlining the challenges and rewards for banks in the new real-time and open payments ecosystem.