Universal Confirmations: Get Ready for 2020

With the arrival of universal confirmations, we sit down with some industry experts to find out more about what impact this will have on transforming cross-border payments. We’re welcomed by Fabien Depasse - Head of SWIFT gpi Customer Success at SWIFT and Craig Ramsey - Head of Real-Time Payments at ACI Worldwide. 

Multi-layered Fraud Strategies are Crucial to Win the Battle against Authorized Push Payment Fraud

This blog was co-authored by ACI’s Jay Floyd and Iain Swaine, head of Cyber Strategy for BioCatch in the EMEA region

Have you ever received a text from your bank asking you to confirm a transaction by replying Yes or No? You then realise you don’t recognize the transaction, reply No, and receive another text instructing you to call a telephone number to discuss this unknown payment further. Suddenly you’re hit with the fear that someone has hacked into your bank account. But, do you ever consider that the text you received was, in fact, a scam?

How to be a Payments Trailblazer – The Seven Habits of Highly Innovative Organizations

The new Culture of Innovation Index from Ovum and ACI identified segments—from banks to intermediaries to merchants to corporates—at the cutting edge (of innovation) across the payments ecosystem. But what is most notable about those segments that have reached ‘trailblazing’ status is the apparent lack of commonality between them. No one segment, nor one region fosters better innovation. In fact, what’s driving these segments/organizations to be best of breed is their own culture of excellence. The only thing they have in common is their attitude.

How will SWIFT gpi Impact Latin America?

As the world continues to transition toward real-time, and technology continues to evolve, new challengers are disrupting the market with value propositions including real-time cross- border payments. The competition has inspired SWIFT to work with the industry and challengers to create the Global Payments Innovation (GPI) program, which radically changes the way banks interact with their correspondents and offers improved transparency and customer service to their customers.

Get Customers to Race Through Your Payments Funnel

No matter how good the products, how nice the website and how slick the flow, there are so many reasons why an eager prospective customer does not convert into a paying customer even after they have filled their basket. The buying decision has been made, but so often customers don’t complete the transaction.

The Middle Eastern payments revolution: Getting Real-Time Ready

The Middle East is developing quickly and considerably. The population has surpassed 410 million and a number of nations, such as Saudi Arabia and the United Arab Emirates (UAE), represent some of the world's most innovative economies. The region has become synonymous with the rise of large infrastructure developments and technological innovation, while tourism continues to grow - 1.4 billion people visited in 2018 alone.

Women in Payments: Don't Be Afraid to Ask Questions

Today, we have the pleasure of speaking with Google's head of Retail and Payments Activation for Southeast Asia, Anna Maria Maurieta. Anna works closely with retailers and e-wallet partners across the region's complex and sometimes highly-regulated market—including countries such as Indonesia, Thailand, Malaysia and Vietnam—making it easier for Google Play users to make payments on Play.

Are Subscription Payments the Way Forward for Gaming?

With consumers spending more time and money than ever on games, the opportunity for gaming companies is vast. But monetizing digital games and creating sustained customer loyalty are complex issues. Subscription models are a key area now being explored by gaming companies, but the industry is still working on how to make these models compelling and profitable.

Customer Innovation: Erste Bank [Q&A]

The global banking sector is becoming both more strategically focused and technologically advanced, responding to rising consumer expectations while trying to defend market share against an increasing array of competitors. A great deal of emphasis is being placed on digitizing core business processes, and reassessing organizational structures and internal talent to be better prepared for the future of banking.

Turning U.S. Players into Payers: Driving Conversions in a $30 Billion Market

It’s no secret that Americans love their games. In 2018, it was estimated that 178.7 million players spent more than USD $30.4 billion on games, a $5 billion increase over 2017. That $30 billion represents almost a quarter of the global gaming market, making the U.S. an invaluable target for game developers.