Displaying 1 - 10 of 74 eCommerce blog posts
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Positioning PSPs for Success in 2020: Scalability, Flexibility and Globality
Thursday, February 13, 2020 Andrew Quartermaine to eCommerce, Merchant RetailWe used to say that NFRs (non-functional requirements) such as scalability and availability didn’t really make for attention-grabbing headlines, but in fact, 2019 has shown us that these NFRs are often not far away from the biggest stories. A major outage or downtime – be it for bank or merchant – makes headlines in its own right, but we’re increasingly seeing a clear link between NFRs and a company’s growth trajectory. Those companies that are generating positive awareness from their ambitious global expansion plans, innovative customer experiences, or unique approach to fighting fraud – they are achieving this off the back of technology solutions that deliver world-class non-functional requirements. Scalability, flexibility and globality underpin these growth stories – and this message comes out clearly in speaking with some of our leading payment service providers (PSPs), which are supporting the growth of thousands of merchants around the world.
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Three Merchant Payment Trends to Watch in 2020
Wednesday, December 18, 2019 Benny Tadele to eCommerce, Merchant Retail, Payments and Industry TrendsIn 2019, merchants everywhere were challenged by pressure from new entrants, the continued breakdown of traditional industry boundaries and growing customer preference for a digitally-led or digitally-influenced purchasing experience.
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Learn How to Claim a Greater Slice of the Mobile Payments Pie
Thursday, December 12, 2019 Cliff Elam to eCommerce, Merchant RetailU.S. Wireless Players: $14.3B is at stake – are you in?
Mobile commerce is thriving as consumers seek out convenient, quick and secure shopping experiences. And transaction growth on mobile devices is outpacing traditional desktop and in-store channels, aided by click and collect and one-click purchasing trends. For U.S. telcos, the message is clear: proactively add value to the payments process, or risk missing out on increasing your portion of the growing mobile payments market.
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Strong Customer Authentication in Australia: Reducing CNP Fraud and Streamlining eCommerce Payments
Monday, November 11, 2019 Kerrie Sherwood to eCommerce, Payments Risk ManagementMinimizing fraud without harming the customer experience can be done – using the right tools
In 2017-18, card-not-present (CNP) fraud cost Australian eCommerce AUD $478 million and accounted for some 85 percent of all fraud on Australian-issued cards1. In 2016, CNP fraud in Europe represented 70% of all card fraud2. Seriously uncomfortable numbers.
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Strong Customer Authentication under PSD2: Consumer Education Will Be Crucial to Success
Wednesday, October 30, 2019 Jackie Barwell to Payments Risk Management, eCommerceThe European Banking Authority (EBA) has finally provided the promised update on SCA supervisory flexibility timelines – with a new hard deadline for migration completion of December 31, 2020. According to the new guidelines, migration plans of PSPs – including the implementation and testing by merchants – should be completed by that date, otherwise all players could face serious penalties for non-compliance.
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Merchants: Digital Presence and Strategy are Key to Success in Today’s Competitive Environment
Thursday, October 10, 2019 Andrew Quartermaine to eCommerce, Merchant RetailOver the last decade, merchants across all sectors have gone through a metamorphosis of sorts, with new online merchants emerging and often growing fast and furiously, while many larger, physical anchor stores struggle to remain relevant in the face of digital displacement. Now more than ever, merchants need to innovate to stay relevant to their customers in a fiercely competitive landscape with constantly changing channel and buying desires.
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Making Payments Pay in the Journey to Retail Reinvention
Tuesday, October 01, 2019 Chris Andrews to eCommerceTraditionally, retail payments were a necessary, if not mundane, end function for a transaction; however, the role of payments has shifted dramatically in recent years. It is now considered a crucial piece of the shopping experience — one which can increase conversions and loyalty.
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How to Maximize the Value of Partnerships Between Fintechs and FIs
Friday, September 27, 2019 Karen Arroyo Moguel to Immediate Payments, Bill Pay, eCommerce, Merchant Retail, Retail Payments, Transaction BankingThe LATAM Open Banking & Fintech Partnership, organized by Connect Global Group, was held earlier this year in Mexico City, and ACI participated as one of the forum partners driving discussions on how to maximize value from collaborative partnerships between FIs and Fintechs. We explored the invaluable benefits of open API and strategies to differentiate the offerings of FIs and Fintechs, address consumer demands, and best practices for implementation aligned to regulatory requirements.
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How to Be a Payments Trailblazer – The Seven Habits of Highly Innovative Organizations
Monday, September 09, 2019 Michael Grillo to Immediate Payments, Bill Pay, eCommerce, Merchant Retail, Retail Payments, Transaction BankingThe new Culture of Innovation Index from Ovum and ACI identified segments—from banks to intermediaries to merchants to corporates—at the cutting edge (of innovation) across the payments ecosystem. But what is most notable about those segments that have reached ‘trailblazing’ status is the apparent lack of commonality between them. No one segment, nor one region fosters better innovation. In fact, what’s driving these segments/organizations to be best of breed is their own culture of excellence. The only thing they have in common is their attitude.
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Get Customers to Race Through Your Payments Funnel
Thursday, August 29, 2019 Andrew Marshman to eCommerce, Payments and Industry Trends, Merchant RetailNo matter how good the products, how nice the website and how slick the flow, there are so many reasons why an eager prospective customer does not convert into a paying customer even after they have filled their basket. The buying decision has been made, but so often customers don’t complete the transaction.