Displaying 1 - 10 of 71 eCommerce blog posts
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Strong Customer Authentication in Australia: Reducing CNP Fraud and Streamlining eCommerce Payments
Monday, November 11, 2019 Kerrie Sherwood to eCommerce, Payments Risk ManagementMinimizing fraud without harming the customer experience can be done – using the right tools
In 2017-18, card-not-present (CNP) fraud cost Australian eCommerce AUD $478 million and accounted for some 85 percent of all fraud on Australian-issued cards1. In 2016, CNP fraud in Europe represented 70% of all card fraud2. Seriously uncomfortable numbers.
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Strong Customer Authentication under PSD2: Consumer Education Will Be Crucial to Success
Wednesday, October 30, 2019 Jackie Barwell to Payments Risk Management, eCommerceThe European Banking Authority (EBA) has finally provided the promised update on SCA supervisory flexibility timelines – with a new hard deadline for migration completion of December 31, 2020. According to the new guidelines, migration plans of PSPs – including the implementation and testing by merchants – should be completed by that date, otherwise all players could face serious penalties for non-compliance.
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Merchants: Digital Presence and Strategy are Key to Success in Today’s Competitive Environment
Thursday, October 10, 2019 Andrew Quartermaine to eCommerce, Merchant RetailOver the last decade, merchants across all sectors have gone through a metamorphosis of sorts, with new online merchants emerging and often growing fast and furiously, while many larger, physical anchor stores struggle to remain relevant in the face of digital displacement. Now more than ever, merchants need to innovate to stay relevant to their customers in a fiercely competitive landscape with constantly changing channel and buying desires.
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Making Payments Pay in the Journey to Retail Reinvention
Tuesday, October 01, 2019 Chris Andrews to eCommerceTraditionally, retail payments were a necessary, if not mundane, end function for a transaction; however, the role of payments has shifted dramatically in recent years. It is now considered a crucial piece of the shopping experience — one which can increase conversions and loyalty.
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How to Maximize the Value of Partnerships Between Fintechs and FIs
Friday, September 27, 2019 Karen Arroyo Moguel to Immediate Payments, Bill Pay, eCommerce, Merchant Retail, Retail Payments, Transaction BankingThe LATAM Open Banking & Fintech Partnership, organized by Connect Global Group, was held earlier this year in Mexico City, and ACI participated as one of the forum partners driving discussions on how to maximize value from collaborative partnerships between FIs and Fintechs. We explored the invaluable benefits of open API and strategies to differentiate the offerings of FIs and Fintechs, address consumer demands, and best practices for implementation aligned to regulatory requirements.
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How to be a Payments Trailblazer – The Seven Habits of Highly Innovative Organizations
Monday, September 09, 2019 Michael Grillo to Immediate Payments, Bill Pay, eCommerce, Merchant Retail, Retail Payments, Transaction BankingThe new Culture of Innovation Index from Ovum and ACI identified segments—from banks to intermediaries to merchants to corporates—at the cutting edge (of innovation) across the payments ecosystem. But what is most notable about those segments that have reached ‘trailblazing’ status is the apparent lack of commonality between them. No one segment, nor one region fosters better innovation. In fact, what’s driving these segments/organizations to be best of breed is their own culture of excellence. The only thing they have in common is their attitude.
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Get Customers to Race Through Your Payments Funnel
Thursday, August 29, 2019 Andrew Marshman to eCommerce, Payments and Industry Trends, Merchant RetailNo matter how good the products, how nice the website and how slick the flow, there are so many reasons why an eager prospective customer does not convert into a paying customer even after they have filled their basket. The buying decision has been made, but so often customers don’t complete the transaction.
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Are Subscription Payments the Way Forward for Gaming?
Wednesday, August 14, 2019 Richard Jolly to eCommerceWith consumers spending more time and money than ever on games, the opportunity for gaming companies is vast. But monetizing digital games and creating sustained customer loyalty are complex issues. Subscription models are a key area now being explored by gaming companies, but the industry is still working on how to make these models compelling and profitable.
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Turning U.S. Players into Payers: Driving Conversions in a $30 Billion Market
Thursday, August 08, 2019 Alastair Walton to eCommerceIt’s no secret that Americans love their games. In 2018, it was estimated that 178.7 million players spent more than USD $30.4 billion on games, a $5 billion increase over 2017. That $30 billion represents almost a quarter of the global gaming market, making the U.S. an invaluable target for game developers.
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Turning German Players into Payers: Understanding the Gaming Payments Experience in a $4.7 Billion Market
Monday, August 05, 2019 Alastair Walton to eCommerceGerman gamers represent an interesting challenge to game developers and publishers. Compared to their gaming peers in other countries, German gamers are the hardest to convert, with the lowest payer/player ratio (70%) and on average 20 percent lower spending levels per player than in the U.S. and U.K. And yet, Germany tops the gaming revenue ranks in Western Europe with an annual forecast of USD $4.7 billion. Simply put, cracking the conversion code can be immensely profitable.