Displaying 1 - 10 of 77 eCommerce blog posts
-
COVID-19: Global eCommerce Sales are likely to rise beyond the crisis and businesses need to prepare accordingly
Tuesday, June 30, 2020 Katrin Boettger to Merchant Retail, eCommerceSince the start of the Covid-19 pandemic, ACI has published a monthly Covid-19 eCommerce Tracker, analyzing global eCommerce sales, consumer purchasing behaviors and fraud trends. Katrin Boettger spoke with ACI’s Debbie Guerra, executive vice president at ACI, about the latest eCommerce trends and the long-term changes the pandemic may bring for consumers and merchants.
-
Merchant Fraud in the Age of COVID-19: We Need to Prepare Ourselves for a “Tidal Wave” of Attacks
Thursday, April 30, 2020 Amanda Mickleburgh to Payments Risk Management, eCommerceWith millions of consumers around the world self-quarantining at home, online shopping for goods, services and entertainment has become the new normal for many. A recent analysis of our own data has shown that average transaction volumes in the retail sector in March rose 74 percent compared to the same period last year.
-
Merchant Considerations for Protecting Payments During the COVID-19 Crisis
Wednesday, April 15, 2020 John Gessau to Merchant Retail, eCommerceAs the spread of COVID-19 continues to impact businesses of all shapes and sizes in unprecedented ways, the power of payments has never been clearer. Drastic increases in online transaction volume and the need for essential in-store payment processing create new challenges for online and brick-and-mortar retailers alike. Here are a few ways that merchants can protect their business – from the perspective of payment processing and fraud mitigation – during this uncertain time.
-
Positioning PSPs for Success in 2020: Scalability, Flexibility and Globality
Thursday, February 13, 2020 Andrew Quartermaine to eCommerce, Merchant RetailWe used to say that NFRs (non-functional requirements) such as scalability and availability didn’t really make for attention-grabbing headlines, but in fact, 2019 has shown us that these NFRs are often not far away from the biggest stories. A major outage or downtime – be it for bank or merchant – makes headlines in its own right, but we’re increasingly seeing a clear link between NFRs and a company’s growth trajectory. Those companies that are generating positive awareness from their ambitious global expansion plans, innovative customer experiences, or unique approach to fighting fraud – they are achieving this off the back of technology solutions that deliver world-class non-functional requirements. Scalability, flexibility and globality underpin these growth stories – and this message comes out clearly in speaking with some of our leading payment service providers (PSPs), which are supporting the growth of thousands of merchants around the world.
-
Three Merchant Payment Trends to Watch in 2020
Wednesday, December 18, 2019 Benny Tadele to eCommerce, Merchant Retail, Payments and Industry TrendsIn 2019, merchants everywhere were challenged by pressure from new entrants, the continued breakdown of traditional industry boundaries and growing customer preference for a digitally-led or digitally-influenced purchasing experience.
-
Learn How to Claim a Greater Slice of the Mobile Payments Pie
Thursday, December 12, 2019 Cliff Elam to eCommerce, Merchant RetailU.S. Wireless Players: $14.3B is at stake – are you in?
Mobile commerce is thriving as consumers seek out convenient, quick and secure shopping experiences. And transaction growth on mobile devices is outpacing traditional desktop and in-store channels, aided by click and collect and one-click purchasing trends. For U.S. telcos, the message is clear: proactively add value to the payments process, or risk missing out on increasing your portion of the growing mobile payments market.
-
Strong Customer Authentication in Australia: Reducing CNP Fraud and Streamlining eCommerce Payments
Monday, November 11, 2019 Kerrie Sherwood to eCommerce, Payments Risk ManagementMinimizing fraud without harming the customer experience can be done – using the right tools
In 2017-18, card-not-present (CNP) fraud cost Australian eCommerce AUD $478 million and accounted for some 85 percent of all fraud on Australian-issued cards1. In 2016, CNP fraud in Europe represented 70% of all card fraud2. Seriously uncomfortable numbers.
-
Strong Customer Authentication under PSD2: Consumer Education Will Be Crucial to Success
Wednesday, October 30, 2019 Jackie Barwell to Payments Risk Management, eCommerceThe European Banking Authority (EBA) has finally provided the promised update on SCA supervisory flexibility timelines – with a new hard deadline for migration completion of December 31, 2020. According to the new guidelines, migration plans of PSPs – including the implementation and testing by merchants – should be completed by that date, otherwise all players could face serious penalties for non-compliance.
-
Merchants: Digital Presence and Strategy are Key to Success in Today’s Competitive Environment
Thursday, October 10, 2019 Andrew Quartermaine to eCommerce, Merchant RetailOver the last decade, merchants across all sectors have gone through a metamorphosis of sorts, with new online merchants emerging and often growing fast and furiously, while many larger, physical anchor stores struggle to remain relevant in the face of digital displacement. Now more than ever, merchants need to innovate to stay relevant to their customers in a fiercely competitive landscape with constantly changing channel and buying desires.
-
Making Payments Pay in the Journey to Retail Reinvention
Tuesday, October 01, 2019 Chris Andrews to eCommerceTraditionally, retail payments were a necessary, if not mundane, end function for a transaction; however, the role of payments has shifted dramatically in recent years. It is now considered a crucial piece of the shopping experience — one which can increase conversions and loyalty.