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Displaying 1 - 10 of 24 ecommerce blog posts

  • Omni-Channel's Biggest Challenge

    Drowning in Data? Or Thirsty for More? Omni-Channel’s Biggest Challenge

    Friday, March 17, 2017

    There is no doubt that retailers recognize the value of knowing their customers better. Whatever the merchant sector, geography, or business model, understanding customer buying habits, payment and channel preferences, and satisfaction levels can drive sales, boost customer loyalty and raise revenues. But, in the ever-changing world of the omni-channel shopper, how easy is it to really know your customer?

    The single biggest key to this challenge is data – and lots of it. Not just ‘big data’, but smart, consolidated big data – and this only comes from the ability to bring massive amounts of information together from multiple sources, and analyze it to build a comprehensive picture.

  • eCommerce-in-South-Africa

    The eCommerce Opportunity in South Africa

    Thursday, March 02, 2017

    High mobile penetration, rising consumer confidence in online transactions, and secure online gateways are driving eCommerce growth globally. However, by international standards, eCommerce penetration across Africa is still relatively low. But it is estimated that 600M consumers will be online by 2025, spending $75B each year, which offers a tremendous opportunity.

  • mobile travel trends

    Mobile is Transforming the Travel Sector – So What’s a Merchant To Do?

    Thursday, February 23, 2017

    February in South Africa means long, hot days, and seemingly endless sunshine (interrupted only by the occasional thunderstorm). Temperatures often top 30 Celsius (that’s mid-eighties for my American friends) and nearly every day is deserving of a braai (that’s barbeque for the rest of the world). But I do spare a thought for my colleagues and friends in Boston, New York, Munich and London (amongst others) at this time of year, as they slog it out through the darkest and coldest months of winter. Who’s to blame them for seeking a bit of light escapism as they plan and book their spring and summer vacations?

  • Connected-devices

    Connected Devices are Opening Up New Forms of Payments and Partnerships

    Wednesday, February 08, 2017

    Of all the trends that are currently shaping – or re-shaping – the nature of payments, none is more significant than the rise of the Internet of Things (IoT). We often talk about the payments ‘ecosystem’ and the complexity that exists between the many participants that are part of this ecosystem, but this complexity will expand exponentially as millions – no, billions – of devices become internet capable.

  • Busting Bitcoin Myths

    Busting Bitcoin Myths

    Thursday, January 12, 2017

    Bitcoin has attracted its fair share of media attention – and some negative perceptions held by merchants and consumers are hard to shake. To what extent is this justified? Or are there myths that can be dispelled? Bernard Kaufmann, General Manager, Payment21 contributed the following guest blog post to do some cryptocurrency ‘mythbusting.’



  • Open API architecture

    Open API Architecture is Now a Prerequisite for Merchants

    Tuesday, December 13, 2016

    Next generation merchants, including global players such as Uber and Airbnb, have built their success on openly accessible APIs and technologies that are constantly evolving to meet market needs. Because they have built their products and services on openness, they also expect an open technical setup from their payment providers. This puts pressure on payment providers to deliver state-of-the-art payment technology.



  • Cryptocurrency and the Cross-border Opportunity

    Cryptocurrency and the Cross-border Opportunity

    Friday, December 02, 2016

    Payment21 provides AML-Compliant bitcoin processing and exchange services to eCommerce merchants and online payment aggregators around the globe. The service offerings focus on regulated businesses that have a need for effective compliance procedures. The target group includes publicly-listed eCommerce merchants, licensed gaming enterprises, concessionary wireless network providers, and their banking partners. We spoke to Bernhard Kaufmann, General Manager, Payment21, to find out how their solution for cryptocurrency processing can drive cross-border growth.



  • Peak Trading Is About More Than Black Friday And Cyber Monday

    Peak Trading Is About More Than Black Friday And Cyber Monday

    Thursday, December 01, 2016

    Many merchants will have now experienced their biggest single trading day of the year, either Black Friday or Cyber Monday, and alongside these peak trading days have focused their efforts on effective fraud managements and delivering a seamless and secure checkout experience. However, this is not universally the peak for all merchants.


  • analyzing-online-shopping-behavior

    Analyzing Annoyance? Online Shopping Behavior at the Checkout

    Thursday, November 17, 2016

    If you’re standing at the checkout in a brick-and-mortar store, it’s easy enough to see when fellow customers become agitated and annoyed. Impatiently checking the time, audible ‘harrumphs’ and negative body language are all tell-tale signs that the payment process is not proceeding as smoothly as desired. But how does this frustration manifest itself in online shopping behavior?



  • Alipay and European merchants

    Connecting European Merchants and Chinese Shoppers with Alipay

    Friday, November 11, 2016

    Despite its size and reach, Alipay is still an emerging player outside its home country, China. Launched in 2004 as part of the Alibaba Group, its e-wallet is the world’s leading third party payment platform. Part of its success stems from the fact it is embedded in many of the Alibaba Group’s merchant services; including Taobao, an online consumer-to-consumer shopping platform; AliExpress, an online retail service for small Chinese merchants selling outside China; and TMall, an online platform for global brands selling to affluent Chinese shoppers.