Displaying 1 - 10 of 32 ecommerce blog posts

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  What Australia’s $639m CNP Fraud Problem Means for Retailers

  Thursday, August 31, 2017 Giselle Lindley to Payments Risk Management, eCommerce

  In my role at ACI Worldwide, my fellow fraud consultants and I constantly share information from all corners of the globe. One recent bit of intelligence that immediately caught my eye, and I shared with colleagues across the world, was the staggering cost of card-not-present (CNP) fraud here in Australia.

  CNP fraud accounts for 78% of all payments-related fraud in Australia. And to say it is a challenge for retailers—and the industry as a whole—is a vast understatement. With the astounding growth in eCommerce sales, this is not a problem in decline; it is rising aggressively and shows no signs of abating.

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  Five Ways That ISOs Can Turn eCommerce Challenge Into Opportunity

  Tuesday, August 22, 2017 Sandra Feinberg to eCommerce

  With the explosive growth of global eCommerce, the entire retail industry has become increasingly digitized, and in the U.S., eCommerce sales growth of more than 15 percent YoY continues to outpace stores. But at the same time, ISOs are feeling the squeeze as acquirers, logistics companies, card schemes, banks, and POS manufacturers (among others) have adapted their offerings with the goal of offering end-to-end payment applications and becoming a merchant’s sole provider.

  However, ISOs can turn challenge into opportunity – and revenue – and can thrive despite the disruption of the traditional payments ecosystem.

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  Amazon & Whole Foods: A Game-Changer for Customer Experience

  Thursday, June 29, 2017 Michael Grillo to Payments and Industry Trends, Merchant Retail, eCommerce

  The estimated $700-billion-dollar grocery business recently got a jolt when Amazon announced its intended purchase of Whole Foods Market. With more than 450 stores in the U.S. and UK, Amazon will be plunging head first into the physical world of commerce.  

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  How mCommerce and eCommerce Are Shaping the Infomercial (Cash, check or money order?)

  Thursday, May 25, 2017 Dan Ring to Payments and Industry Trends, eCommerce

  If you enjoy watching infomercials as much as we do, you’re likely familiar with the payment option that closes out these delightful paid programs...which brings us to another edition of Rantings, focused on Payment Habits. And after all, who hasn’t purchased a ShamWow!? Mark, we’re approaching the unofficial start of summer (editor’s note: there’s likely a future post on summer holiday purchases) and even though there’s no correlation between vacations and COD (cash on demand)—at least I don’t think there’s one—it at least provides an awkward segue into Payment Habits.

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  ETA TRANSACT: Time To Break Out… And Cross Borders To Reach New Customers

  Thursday, May 11, 2017 Michael Grillo to Payments and Industry Trends, eCommerce, Payments Risk Management, Merchant Retail

  It’s before lunch on day one of ETA Transact17 in Las Vegas; exhibitors are still putting the finishing touches on their stands in the main hall, so it’s the perfect opportunity to sit in on some of the breakout sessions, part of the educational program put on by the Electronic Transactions Association. And ‘breakout session’ seems particularly apt in this case, as panelists from ACI Worldwide, Planet Payment, and arvato launch into a discussion on how merchants and payment providers can ‘break out’ of their domestic markets and take advantage of the huge opportunity in cross-border eCommerce.

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  Are Millennials’ Shopping Behaviors Today, Everyone’s Shopping Behaviors Tomorrow?

  Monday, April 03, 2017 Christopher Taine to eCommerce, Merchant Retail

  Much has been made of the impact that the so-called ‘Millennial generation’ (aka Generation Y) will have – or is already having – on the way financial services are developed and delivered. And plenty of (digital) column space has been dedicated to discussing how the first digital native generation is transforming commerce – and payments – with different expectations, preferences, and shopping behaviors than their older cohorts.

  
  
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  The Middle East Presents Retailers A Growing Opportunity But Faces Two Challenges

  Friday, March 31, 2017 Paul McMeekin to Payments and Industry Trends, eCommerce, Merchant Retail

  36% of Middle East residents are digital shoppers¹  and are expected to spend $19B² online in 2017; with this spend figure rapidly growing to $34B in 2021. Although cash is the preferred method of transacting, the region is edging toward a digital society. In the UAE and Saudi Arabia, nearly two thirds of the population has smartphones—fueling shopping online growth.³  This prevents retailers new growth opportunities.

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  Key Cross-Border Considerations for Payment Providers

  Thursday, March 30, 2017 Christopher Taine to eCommerce

  Pursuing a cross-border strategy is increasingly popular, especially among those U.S. payments companies – and merchants – competing in an increasingly commoditized domestic market. While there’s no template that works for all businesses, there are certain key themes that seem to crop up again and again when discussing with colleagues, partners and clients.

  
  
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  Drowning in Data? Or Thirsty for More? Omni-Channel’s Biggest Challenge

  Friday, March 17, 2017 Andrew Quartermaine to Payments and Industry Trends, Merchant Retail, eCommerce

  There is no doubt that retailers recognize the value of knowing their customers better. Whatever the merchant sector, geography, or business model, understanding customer buying habits, payment and channel preferences, and satisfaction levels can drive sales, boost customer loyalty and raise revenues. But, in the ever-changing world of the omni-channel shopper, how easy is it to really know your customer?

  The single biggest key to this challenge is data – and lots of it. Not just ‘big data’, but smart, consolidated big data – and this only comes from the ability to bring massive amounts of information together from multiple sources, and analyze it to build a comprehensive picture.

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  The eCommerce Opportunity in South Africa

  Thursday, March 02, 2017 Paul McMeekin to eCommerce, Merchant Retail

  High mobile penetration, rising consumer confidence in online transactions, and secure online gateways are driving eCommerce growth globally. However, by international standards, eCommerce penetration across Africa is still relatively low. But it is estimated that 600M consumers will be online by 2025, spending $75B each year, which offers a tremendous opportunity.