What's Up in Payments | ACI Worldwide Blog

Filter results

Displaying 1 - 10 of 30 ecommerce blog posts

Amazon & Whole Foods: A Game-Changer for Customer Experience
Thursday, June 29, 2017 Michael Grillo to Payments and Industry Trends, Merchant Retail, eCommerce
The estimated $700-billion-dollar grocery business recently got a jolt when Amazon announced its intended purchase of Whole Foods Market. With more than 450 stores in the U.S. and UK, Amazon will be plunging head first into the physical world of commerce.
How mCommerce and eCommerce Are Shaping the Infomercial (Cash, check or money order?)
Thursday, May 25, 2017 Dan Ring to Payments and Industry Trends, eCommerce
If you enjoy watching infomercials as much as we do, you’re likely familiar with the payment option that closes out these delightful paid programs...which brings us to another edition of Rantings, focused on Payment Habits. And after all, who hasn’t purchased a ShamWow!? Mark, we’re approaching the unofficial start of summer (editor’s note: there’s likely a future post on summer holiday purchases) and even though there’s no correlation between vacations and COD (cash on demand)—at least I don’t think there’s one—it at least provides an awkward segue into Payment Habits.
ETA TRANSACT: Time To Break Out… And Cross Borders To Reach New Customers
Thursday, May 11, 2017 Michael Grillo to Payments and Industry Trends, eCommerce, Payments Risk Management, Merchant Retail
It’s before lunch on day one of ETA Transact17 in Las Vegas; exhibitors are still putting the finishing touches on their stands in the main hall, so it’s the perfect opportunity to sit in on some of the breakout sessions, part of the educational program put on by the Electronic Transactions Association. And ‘breakout session’ seems particularly apt in this case, as panelists from ACI Worldwide, Planet Payment, and arvato launch into a discussion on how merchants and payment providers can ‘break out’ of their domestic markets and take advantage of the huge opportunity in cross-border eCommerce.
Are Millennials’ Shopping Behaviors Today, Everyone’s Shopping Behaviors Tomorrow?
Monday, April 03, 2017 Christopher Taine to eCommerce, Merchant Retail
Much has been made of the impact that the so-called ‘Millennial generation’ (aka Generation Y) will have – or is already having – on the way financial services are developed and delivered. And plenty of (digital) column space has been dedicated to discussing how the first digital native generation is transforming commerce – and payments – with different expectations, preferences, and shopping behaviors than their older cohorts.
The Middle East Presents Retailers A Growing Opportunity But Faces Two Challenges
Friday, March 31, 2017 Paul McMeekin to Payments and Industry Trends, eCommerce, Merchant Retail
36% of Middle East residents are digital shoppers¹ and are expected to spend $19B² online in 2017; with this spend figure rapidly growing to $34B in 2021. Although cash is the preferred method of transacting, the region is edging toward a digital society. In the UAE and Saudi Arabia, nearly two thirds of the population has smartphones—fueling shopping online growth.³ This prevents retailers new growth opportunities.
Key Cross-Border Considerations for Payment Providers
Thursday, March 30, 2017 Christopher Taine to eCommerce
Pursuing a cross-border strategy is increasingly popular, especially among those U.S. payments companies – and merchants – competing in an increasingly commoditized domestic market. While there’s no template that works for all businesses, there are certain key themes that seem to crop up again and again when discussing with colleagues, partners and clients.
Drowning in Data? Or Thirsty for More? Omni-Channel’s Biggest Challenge
Friday, March 17, 2017 Andrew Quartermaine to Payments and Industry Trends, Merchant Retail, eCommerce
There is no doubt that retailers recognize the value of knowing their customers better. Whatever the merchant sector, geography, or business model, understanding customer buying habits, payment and channel preferences, and satisfaction levels can drive sales, boost customer loyalty and raise revenues. But, in the ever-changing world of the omni-channel shopper, how easy is it to really know your customer?

The single biggest key to this challenge is data – and lots of it. Not just ‘big data’, but smart, consolidated big data – and this only comes from the ability to bring massive amounts of information together from multiple sources, and analyze it to build a comprehensive picture.
The eCommerce Opportunity in South Africa
Thursday, March 02, 2017 Paul McMeekin to eCommerce, Merchant Retail
High mobile penetration, rising consumer confidence in online transactions, and secure online gateways are driving eCommerce growth globally. However, by international standards, eCommerce penetration across Africa is still relatively low. But it is estimated that 600M consumers will be online by 2025, spending $75B each year, which offers a tremendous opportunity.
Mobile is Transforming the Travel Sector – So What’s a Merchant To Do?
Thursday, February 23, 2017 John Gessau to eCommerce
February in South Africa means long, hot days, and seemingly endless sunshine (interrupted only by the occasional thunderstorm). Temperatures often top 30 Celsius (that’s mid-eighties for my American friends) and nearly every day is deserving of a braai (that’s barbeque for the rest of the world). But I do spare a thought for my colleagues and friends in Boston, New York, Munich and London (amongst others) at this time of year, as they slog it out through the darkest and coldest months of winter. Who’s to blame them for seeking a bit of light escapism as they plan and book their spring and summer vacations?
Connected Devices are Opening Up New Forms of Payments and Partnerships
Wednesday, February 08, 2017 Wolfgang Berner to eCommerce, Payments and Industry Trends
Of all the trends that are currently shaping – or re-shaping – the nature of payments, none is more significant than the rise of the Internet of Things (IoT). We often talk about the payments ‘ecosystem’ and the complexity that exists between the many participants that are part of this ecosystem, but this complexity will expand exponentially as millions – no, billions – of devices become internet capable.