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Displaying 1 - 10 of 195 retail payments blog posts

  • El Riesgo Oculto de “Dormirse en Los Laureles” [The Hidden Risk of Complacency]

    Monday, March 13, 2017

    Available in Spanish and English

    As a professional in Latin American electronic payments, I often forget how it is to live not knowing what’s going on backstage every time I use my cards. My specialization makes me aware of trends worldwide, so while traveling, I’m able to analyze different technologies in action. My consumer side, also known as my ‘shopaholic’ side, exposes me to multiple situations, since any trip—be it business or leisure—always provides a good opportunity to shop. On a recent trip, I had the chance to experiment with my Argentinian cards during a semi-long-term stay. While out of country for 40 days, I experienced first-hand the challenges that consumers encounter with the EMV payments barrier.

  • Driving Toward Innovation in Digital Banking User Experience

    Driving Toward Innovation in Digital Banking User Experience

    Friday, February 03, 2017

    The need for delivering on a user experience strategy necessitates the use of common and sometimes confusing lingo like CX, UX, information architecture, UX design and UI design. It introduces ways to gain deeper understanding of customers through methods like personas, journey mapping and Kano analysis. It commands phrases like customer-centric, experience-driven, and ideation/visioning. In the past 4 months, I have interviewed more than half a dozen agencies to engage one that could go beyond the buzzwords and the methods described above. I want to be convinced that great and meaningful changes can happen to UI’s. After all, talk is cheap.

  • Have US Issuers Done Everything To Help Customers Transition To EMV?

    Have US Issuers Done Everything To Help Customers Transition To EMV?

    Monday, December 05, 2016

    U.S. consumers with chip-and-signature cards may find some merchants outside the U.S. (and particularly in Europe) that are unwilling or unable to process their cards, even though they have embedded chips. 

  • currency note

    Bold Demonetization Plan Leapfrogs India Ahead in Electronic Payments

    Thursday, November 17, 2016

    Indian Prime Minister Modi’s demonetization program launched on November 8th—with the objective of curbing fraud by removing counterfeit and illegally gained currency (aka “black money”) from circulation—is an incredibly bold initiative, which has short and long-term impacts for India and the global economy.  Some have called this “the single biggest decision taken by the Indian government since Independence.” The surprise move will invalidate approximately 86% of all cash, as hundreds of millions of people exchange currency in the lead-up to the December 30th deadline to replace all invalidated notes.


  • technology

    Sweeping (and Overnight) Changes in Indian Banking Sector—and Why the Demand for Managed Services is Increasing

    Wednesday, November 16, 2016

    In August, 2015, the Reserve Bank of India (RBI) approved 11 Payment and Savings Bank licenses to firms across India, which will be allowed to accept deposits, provide payments services and distribute third-party financial products, but not to lend or issue credit cards. Ranging from nascent FinTechs to established stalwarts like the Department of Posts (the mail delivery system of India), the progressive introduction of payment banks will make way for new entrants serving hundreds of millions of banking customers in India—and these new banks won’t require all of the formalities of traditional banks to bring competition to the marketplace. 

  • Fintechs Seeking Bank Charters? Yes, really.

    Fintechs seeking bank charters? Yes, really.

    Wednesday, July 27, 2016

    The common understanding in the industry is that, as bank regulators gradually inch their way toward regulating financial technology companies that transact banking, lending, and payments, the fintech companies are retreating, trying to move as far from those regulators as possible, for as long as possible.  The industry narrative is that, when the regulatory heat eventually gets too high, the fintechs will change business models, or combine with other companies, or seek to be acquired by the very banks they now compete against.  

  • The Tech Free Payments Utopia or is it a Dystopia

    The Tech Free Payments Utopia (or is it a Dystopia?)

    Monday, May 09, 2016

    Copenhagen has quickly become one of my favorite cities in the world, a hidden gem to quote that travelin’ man with the soothing voice, Rick Steves. While exploring this great city one evening after the inaugural Money20/20 Europe, my intrepid Rantings partner (Mark) and I happened upon the quirky hamlet of Christiania, and it was during this (very quick) stroll through the autonomous anarchist society that we started turning over the idea of a tech free utopian society. The conversation took a break as we saddled up to a shawarma vendor to indulge in one of my favorite street treats.


  • Payment Options

    Multiple payment options: delightful or detrimental?

    Monday, April 04, 2016

    Day one of the first-ever Money20/20 Europe is nearly in the books here in Copenhagen and to say that today was anything short of a full day would be an understatement.

  • Copenhagen

    The Land of Vikings and FinTech

    Friday, April 01, 2016

    We are less than a week away. I have been brushing up on my Hans Christian Anderson stories, watching Disney’s The Little Mermaid more or less on repeat for the past month in anticipation to going to the great author’s stomping grounds for Money 20/20 (truth be told: my two-year-old daughter has the movie on repeat so you could say I fell into this one).

  • Do retailers still need banks in the 21st Century?

    Do retailers still need banks in the 21st Century?

    Wednesday, March 30, 2016

    In January, leading financial services research firm Celent and ACI Worldwide published a series of reports that highlighted the changing relationships in the payments ecosystem and called on banks, retailers and fintech players to reimagine these relationships.