The $2.2 Million Your eBilling Strategy Loses Each Year
I just got off the phone with a call center rep and I am legitimately delighted. The rep addressed the issue with one of my bills quickly and easily. But what would have been even better is if I never had to call about my bill in the first place. Most electronic billing & payment solutions have failed to reduce customer service calls, according to a survey of 100 executives summarized in the infographic below
What the survey results concluded were that electronic billing & payment solutions can not only generate new revenue, but also reduce costs considerably.
- $1 million in annual savings by reducing customer service calls by 10% with interactive answers to frequent customer questions.*
- $1 million in annual savings by raising eBilling adoption by adding new value not available in the paper bill, like video messages and anywhere access through the mobile phone.
- $1.7 million in new annual revenue by selling new services with targeted messages in the biller’s most frequent consumer touch point, the eBill. At a 10% profit margin, this would be almost a $200k bottom-line benefit.
To seize the opportunity, 40% of executive respondents are exploring new or expanded eBilling systems.
Click the infographic to enlarge.
How will you use your eBill to grow revenue and reduce costs?*Calculations assume a company with 1 million customers. Contact us and we are happy to customize this ROI calculation to your organization. Calculations assume 30% eBill enrollment, 50% of eBill enrollees viewing their eBill each month and 16% improvement in eBilling adoption. Source: ACI Value Model, Crone Consulting LLC, BlueFlame Consulting, Business 2 Community.
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