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Security, the New Payments Ecosystem and the Need to Educate the Consumer (Or Ask Them to Unclog Your Sewer!)

The Evolution of Payments
As we leave the comfortable and known confines of yesterday’s payments ecosystem, questions around security are normal and expected. You can’t have trust in something without knowing it’s secure, or that there are fail-safes in place if something does go wrong. In the past, we had very defined payment scenarios, where you knew without a doubt where liability lay if something did go wrong – the ‘unhappy flow’ was accounted for. However, as we move to a more open environment where new parties are joining every day, it is only natural to have your head on a swivel. After all, we are only as safe as the weakest link in our workflows.

Regulation and Recreation
A more open environment means that our sandbox needs to have built-in security, and an ability to manage threats both at the ecosystem level and within our solutions. The flexibility in the new environment, and in the applications themselves, makes this possible today – a marked change to the ‘old’ payments ecosystem. Applying the same logic, agreements and regulations that were in place to manage the older ecosystem will be strained to breaking point in the new ecosystem. This is why we are seeing new regulations like PSD2, The UK Open Banking Initiative and General Data Protection Regulation (GDPR) coming into play.

A major challenge is how we layer in secure elements without impacting the ‘need for speed,’ by which I mean real-time! Luckily for us, Moore’s law is at play, which is making it possible to process information in nanoseconds. But there’s also a change in the user experience; an opportunity to gather information ahead of the transaction and view further upstream than has ever been possible previously. This is thanks to the increasingly “open” nature of payments at the core of our discussion. As we open up access, we create a two-way street: we not only broadcast out payment capabilities, but in return we can marry-in APIs from the broader API ecosystem. Whether those are geo-location based services or facial recognition software, we need to innovate in the secure layer without impeding the speed of the transaction. This may actually make transactions ‘lighter’ and able to move quicker, ultimately propelling us towards a more secure ecosystem!

Getting Your Hands Dirty
While it sounds counterintuitive to some, the New Payments Ecosystem has great potential to not only embrace the need for speed, but also to do so more securely than today. It comes down to embracing the change, rolling up your sleeves and playing with new technology, be it distributed ledger, blockchain, or Open APIs. All have the potential to solidify the baseline assumption of security needed to allow the New Payments Ecosystem to strive.

To find out more about how secure payments bridge the gap between #SleepAtNightability, fast and open, watch the video.

Secure Your Customer Experience

Head of Digital Banking Solutions

As the Head of Digital Banking Solutions, Mark works closely with financial institutions discussing, exploring, and examining market trends and key drivers in the evolving digital solutions space with a key focus on mobile, tablet and the future of wearable technology. Prior to moving into the sales organization Mark was Senior Product Marketing Manager for ACI's Digital Banking solutions. He was responsible for developing and executing product launch and go to market activities for the related product lines. Prior to joining ACI in 2012, Mark worked at Greenwich Associates as a Senior Project Director on their Custom Projects team. Mark holds a Bachelor of Arts from Lafayette College.  The future of Fintech and where the digital banking evolution will take us is at the heart of what Mark reads about, researches, discusses, promotes and debates. As a proud card carrying millennial, Mark's primary goal is to bring a fresh yet informed point of view to the discussion. It is truly an exciting time to be in the industry as everything down to the foundation of the financial society is being challenged by innovative individuals and start-ups alike. Mark looks forward to helping companies and banks alike navigate the disruptive environment they are in today towards a successful future.