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ACI Premium Customer Support can be used to deliver both business-as-usual support and proactive services to keep your systems running optimally.

With ACI Premium Customer Support you can:

  • Customize your production support choosing from a collection of flexible, add-on service offerings
  • Ensure rapid response to technical support requests and incidents
  • Reduce resolution time with support provided by product experts familiar with your implementation

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Who should consider Premium Customer Support?

  • Global financial institutions
  • Institutions with high transaction volumes
  • Organizations with customized or complex implementations
  • Firms without the necessary resources and/or skill sets
  • Organizations that desire expert input
  • Companies with critical on-line applications

Benefits of Premium Customer Support

Saves time
  •     Dedicated resources who respond quickly
  •     Expert consultants complete tasks rapidly
  •     Internal resources can be redeployed
  •     Custom Software Modifications (CSMs) are completed 4 times faster with Premium Customer Support contract in-place
Saves money
  •     Minimizes or avoids downtime
  •     Reduces overall resource consumption
  •     Reduces support costs due to operational efficiencies
Provides peace of mind
  •     Achieves rapid problem resolution
  •     Minimizes application disruption
  •     Minimizes system performance risk and improves quality.