ACI Customer Support Services
We understand that you want more out of your solution while reducing the potential for downtime, operating inefficiencies or functionality that could negatively impact your customer’s experience and that you need quick responses to meet the ever-changing market demands.
We understand that no one size fits all when it comes to our customers, with different organizations requiring different degrees of help and support. We have developed three different levels of support to allow you to choose the right package to suit you.
ACI Support Services Plans
You can choose from Standard; Global HELP24, Enhanced; with tailored support, or Premium; with fully customizable support. We want you to get the best value from your ACI software as well as being here to help future proof your business requirements.
How Can ACI’s Support Services Help You
The ACI Standard Plan
Our Standard Plan has been designed to give you the first level of support to help you with everyday mission-critical system issues by providing you access to:
- A Global helpdesk that is available 24x7x365
- Experienced resources who respond quickly
Thus minimizing any applications disruption with rapid issue resolution
Visit our Support page >
The ACI Enhanced Plan
Our Enhanced Plan has been especially designed to put your business at the heart of our Support services by providing you access to:
- A technical account manager
- Your technical account manager is your single point of contact for all support issues, conducting regular case reviews to keep you on top of your support issues and is your partner in solution support planning
- A pool of experienced resources
- Your support issues can be quickly dealt with by experienced technical experts in solutions
- 200 hours per year of technical consulting help
- Your business needs to keep moving forward and you can plan and execute those big projects with our team’s assistance
Learn more about the ACI Enhanced Plan >
The ACI Premium Plan
Our Premium Plan has been especially designed to allow you the flexibility to customize our Support Services to suit your business needs by providing you access to:
- Dedicated team support
- You get dedicated technical resources who know your systems, to quickly identify the root of any problem
- You get a dedicated team to work intimately with you to plan and execute on your support needs
- Customizable number of hours
- You get to access to expert resources to work on those projects that best support your business needs, whether release planning or custom modifications for your solution
- Comprehensive support
- You get operational efficiency with access to expertise knowledge of both ACI’s solution and your environments
- You get consultancy on how to leverage any new functionality, allowing you to be agile and proactive in meeting your customer’s needs
Learn more about the ACI Premium Plan >
See What Our Customers Are Saying
ACI knows our business and our processes extremely well. Anytime we have a situation they are knowledgeable, supportive and responsive.
Vice President, Sr. Tech Manager At A Major International Bank
ACI provide local and knowledgeable resources who understand my business environment. The best part is that we have worked with the same team for the last few years.
Largest technology company in Canada