ACI Premium Customer Support can be used to deliver both business-as-usual support and proactive services to keep your systems running optimally.
With ACI Premium Customer Support you can:
- Customize your production support choosing from a collection of flexible, add-on service offerings
- Ensure rapid response to technical support requests and incidents
- Reduce resolution time with support provided by product experts familiar with your implementation
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ACI knows our business and our processes extremely well. Anytime we have a situation they are knowledgeable, supportive and responsive.
Vice President, Sr. Tech Manager at a major international bank
Who should consider Premium Customer Support?
- Global financial institutions
- Institutions with high transaction volumes
- Organizations with customized or complex implementations
- Firms without the necessary resources and/or skill sets
- Organizations that desire expert input
- Companies with critical on-line applications
Benefits of Premium Customer Support
- Dedicated resources who respond quickly
- Expert consultants complete tasks rapidly
- Internal resources can be redeployed
- Custom Software Modifications (CSMs) are completed 4 times faster with Premium Customer Support contract in-place
- Minimizes or avoids downtime
- Reduces overall resource consumption
- Reduces support costs due to operational efficiencies
Provides peace of mind
- Achieves rapid problem resolution
- Minimizes application disruption
- Minimizes system performance risk and improves quality.
System health check
ACI will identify and mitigate hotspots that may become bottlenecks as transactional volume increases and/or during peak times.
ACI will balance and tune your system in order to optimize ACI software and hardware.
We can manage the entire mandate uplift process to ensure compliance with current Interchange requirements.
ACI’s PCS technical leads have exceeded our expectations. Frost Bank has been very impressed with their skills, knowledge, dedication and professionalism. We have depended on their support during critical situations and every time they have been able to resolve the issue at hand.