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ACI Premium Customer Support For Merchants

For Merchant

Today’s consumers demand more from their merchants — greater security and improved payment experience. Downtime, breaches and slow payments processing can drive customers away.

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ACI Premium Customer Support For Financial Institutions

For Financial Institutions

ACI’s Premium Customer Support program helps ensure optimal system performance, rapid deployment of new functionality and a seamless customer transaction.

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ACI Premium Customer Support For Financial Intermediaries

For Financial Intermediaries

Processors have the opportunity to securely grow their offerings and boost top-line revenue by aligning business models with today’s evolving online commerce and real-time trends.

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Who should consider Premium Customer Support?

  • Global financial institutions
  • Institutions with high transaction volumes
  • Organizations with customized or complex implementations
  • Firms without the necessary resources and/or skill sets
  • Organizations that desire expert input
  • Companies with critical on-line applications

Benefits of Premium Customer Support

Saves time
  •     Dedicated resources who respond quickly
  •     Expert consultants complete tasks rapidly
  •     Internal resources can be redeployed
  •     Custom Software Modifications (CSMs) are completed 4 times faster with Premium Customer Support contract in-place
Saves money
  •     Minimizes or avoids downtime
  •     Reduces overall resource consumption
  •     Reduces support costs due to operational efficiencies
Provides peace of mind
  •     Achieves rapid problem resolution
  •     Minimizes application disruption
  •     Minimizes system performance risk and improves quality.