Displaying 1 - 10 of 47 bill_pay blog posts
-
What Do Consumers Expect From Your Bill Pay Solution?
Thursday, July 27, 2017 Steve Kramer to Bill PayAre you treating consumers how they want to be treated when it comes to billing and payment? To find out, I spoke with David Albertazzi from Aite Group about his new research 'How Americans Pay Their Bills'. Let’s see what David’s data says.
-
Why Now Is the Time to Accept Debit Cards in Mortgage
Tuesday, June 27, 2017 Jill Bohlken to Bill PayAre you part of the mortgage servicing transformation? While letting customers make payments with a pair of sleek sunglasses is a novelty, there are still plenty of sensible mortgage servicing options your customers want.
-
Top 3 Things Students Want When Paying Tuition
Monday, June 05, 2017 Steve Kramer to Bill Pay, Payments and Industry TrendsI know the pain that Finance VPs in higher education experience. It seems like every day that someone comes to you saying “Our students need new technology. Can we squeeze it into the budget?” I own the P&L, so I get it.
Did you know that your university payment systems can take away some of your pain? Meeting new demands from students and parents will actually save you money. How? We sponsored a revealing survey with Aite Group that explains the potential savings.
-
Ellucian Live 2017: We Have Seen the Future of Cloud Payments
Monday, May 01, 2017 Marc Sczesnak to Payments and Industry Trends, Bill PayEach year, Ellucian brings together more than 8,000 attendees from 1,300 higher education institutions to Ellucian Live, the higher ed industry’s largest event—to discuss best practices and preview upcoming tech advancements..
-
The Wonderful Ways to Pay Your Taxes
Tuesday, April 11, 2017 Andrea Snyder to Payments and Industry Trends, Bill PayApril (or rather mid-April), that time of year when many Americans frantically assemble their W2’s and countless other tax-related forms. With the tax deadline looming, we conducted outreach to a select group of consumers to learn more about their tax paying habits.
-
9 Surprising Loan Servicing Trends
Thursday, March 16, 2017 Marc Sczesnak to Payments and Industry Trends, Bill Pay“Think like customers, not like lenders” was my motto during my 30 years as a lender. But it’s getting tough. Customers are changing faster than ever.
We recently worked with Aite Group on an extensive study to learn more about how customers view and pay their loans. The billing and payment experience is the top driver of loan servicing satisfaction. So focusing here will create more smiling customers.
We learned that one VP increased customer satisfaction by 50 percent through enhancing his company’s billing and payment experience*. Could 2017 be your year to make big jumps in customer satisfaction?
-
How Subprime Lenders Can Profit from CFPB Rules in 2017
Friday, December 16, 2016 Marc Sczesnak to Payments and Industry Trends, Bill PayIf you’re a subprime lender, you’re well aware that new rules from the Consumer Financial Protection Bureau (CFBP) are scheduled to go into effect in 2017. The new regulations focus on small dollar loans and could mean substantial fines for your consumer finance practices if not implemented.
-
How Will Insurers Modernize Bill Payment Systems?
Thursday, October 20, 2016 Phil Spradlin to Bill Pay, Payments and Industry TrendsWhen looking for a date in college I had to ask 13 girls before one said yes. The consumer experience at insurance companies isn’t much better. 80 percent of shoppers abandon during checkout. Of those who do sign up, 34 percent intend to leave their insurer next year.
-
Why 75% of Lenders Are Adding New Payment Processing Options
Thursday, September 22, 2016 Phil Spradlin to Payments and Industry Trends, Bill Pay“Do you want my money?” I wondered as I left the website of a lender that didn’t accept debit cards. You see when lenders offer new payment processing options they increase dollars collected by 15%. To increase collections and meet growing customer expectations 75% of lenders are currently adding new payment processing options.
-
As Aetna Pulls Out, How the Member Experience Can Increase Exchange Profitability
Tuesday, August 23, 2016 Phil Spradlin to Payments and Industry Trends, Bill PayMy heart sank when I did the math on Aetna withdrawing from many health insurance exchanges due to low profitability. Aetna could have avoided 2/3 of its losses by improving its member experience.
Aetna lost roughly $16 per member per month. But health plans can save up to $11 per member per month by enhancing the member experience. The key lies in automation, consolidation and service fees.