Displaying 1 - 10 of 53 Bill Pay blog posts

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  Why More Than Half of Gen Z Pays Late

  Thursday, February 21, 2019 Marc Sczesnak to Bill Pay

  The newest generation of consumers to enter the workforce is Dazed and Confused about how to make bill payments (and they most likely don’t get that reference). In fact, 80% of Gen Z contact companies with billing questions and 53% pay their bills late. But it doesn’t have to be this way.

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  Success Speaks: How Roanoke College Simplified Higher Education Billing and Commerce

  Wednesday, December 19, 2018 Marc Sczesnak to Bill Pay

  Campus commerce has quickly become the ultimate test for payment software providers, IT professionals and administrators. Technology stacks and service offerings are continuously challenged by rapid innovation, just as budgets have begun to shrink. And to top it off, cybersecurity threats lurk around every corner, and even a single breach can destroy student confidence in their institution of higher learning.

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  Success Speaks: Exploring the Future of Payments Collections in Auto-Finance with SAFCO

  Monday, November 19, 2018 Mahala Johnson to Bill Pay

  When it comes to improving collections, there’s one simple question your organization should ask before embarking on any type of payments project: what does “customer service” mean to our customers?

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  Success Speaks: UC San Diego Health Transforms Bill Payments to Improve Patient Satisfaction

  Wednesday, September 26, 2018 Mahala Johnson to Bill Pay

  Primum non nocere, “first, do no harm,” is a Latin maxim that serves as a fundamental principle of the medical community. Essentially, the phrase states that in some cases, it may be better to do nothing than to intervene. For UC San Diego Health, however, intervention was necessary to transform their billing and deliver an improved payments experience for their patients.

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  Instant and Digital: The Next Frontier of Bill Payment

  Monday, August 06, 2018 Geoff Jamieson to Bill Pay

  We’d all like an inexpensive, simple and consolidated way to pay our bills, and we’re seeing a growing list of upstarts entering the market to meet this need. Customer interaction during the billing process is a critical touchpoint to maintain relationships and potentially enhance the customer experience, but third-party solutions that offer enhanced ease of use could get in the way. Companies need to respond with an engaging bill pay offering, which includes real-time payments.

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  Success Speaks: Blue Cross Blue Shield of Michigan Talks Meeting Member Demands in Healthcare

  Thursday, July 05, 2018 Mahala Johnson to Bill Pay

  When looking for a payments success story in the world of healthcare, you’d be wise to turn your attention to the Great Lakes and the work done by Blue Cross Blue Shield of Michigan (BCBS MI). In a recent webinar with AHIP (America’s Health Insurance Plans) and ACI, Faran Farooqi, Strategic Capability Implementation and Operations for Blue Cross Blue Shield of Michigan, shared his insights into how his organization addressed the challenges of today to deliver a great payments experience for their members.

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  The 12 Biggest Security Threats to Payments

  Thursday, April 26, 2018 Gene Scriven to Payments Risk Management, Bill Pay, Payments and Industry Trends

  Consumers ask a lot of you in terms of convenience, speed and, above all, security. This puts the pressure on you to offer a pain-free consumer experience that is also highly secure. And when you accept payments, you need to secure all parts of your organization. Here’s an actual example: one major breach occurred when an air conditioning vendor was hacked, allowing hackers to access the corporate network and finally the point of sale network. This highlights the importance of understanding the threat landscape we face today.

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  High Incidence of Payments Data Theft is Driving Investment in Payments Technology

  Friday, April 20, 2018 Steve Kramer to Bill Pay, Payments and Industry Trends

  One in five organizations has experienced payments data theft over the last 12 months per new benchmark data, “2018 Global Payments Insight Survey: Bill Pay Services,” from Ovum.

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  4 Reasons Why You Must Future Proof Your Technology

  Tuesday, March 27, 2018 Paul McMeekin to Immediate Payments, Bill Pay, Payments and Industry Trends

  What does future proofing your technology mean? In my view, it means preparing your bank to deliver the best customer experience possible--today and tomorrow. Research from Greenwich Associates indicates that the customer experience and ease of doing business are key drivers of loyalty. Extracting value from your technology investments so you can provide a superior customer experience is not only important because of the impact on service, but also on loyalty.

  I want to focus on 4 reasons why future proofing your technology is important. These insights are a sneak preview into some of the findings from our upcoming whitepaper produced with Ovum, the annual Global Payment Insight Series.

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  A Master Class in Convenience: Faster Payments for Higher Education

  Thursday, March 08, 2018 Mahala Johnson to Bill Pay

  Paying for college can be a real pain, and the act of paying tuition itself has not kept up to speed with the times.

  According to Aite Group, 40% of tuition payments are made by ACH (electronic check), making it the most popular method of payment for higher education. Yet, these payments can sometimes take several days to process. In a world where college students send and receive over 120 text messages per day, immediacy is key. Especially when large dollar amounts are being spent. Students and parents demand that payment options conform to their expectations of speed, to prevent their accounts from being overdrawn.