Displaying 1 - 10 of 57 Bill Pay blog posts
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Why Banks Must Democratize Machine Learning for Fraud Prevention and Payments Intelligence
Tuesday, May 21, 2019 Cleber Martins to Payments Risk Management, Bill PayBanks are already actively on the path to digital transformation, considering new technologies, new customer experiences and new business models. A critical piece of this digital transformation centers on better understanding the wealth of data within the banks’ systems and mining it for improved customer insight. In the New Payments Ecosystem, data is as valuable to the bank and its customers as the deposits held in their accounts, and it should be protected, and leveraged for the benefit of the customer.
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Paying Tuition – How Can Universities Make It Painless?
Tuesday, April 16, 2019 Tom Gavin to Bill PaySix in ten families feel anxious about bills, five in ten paid a tuition bill late in the past year, and university student financial services leaders have fewer staff and smaller budgets to help families with their bills.
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Survey Shows Millennials Aren’t as ‘Digitally Savvy’ When it Comes to Tax Refunds
Tuesday, April 09, 2019 Phil Spradlin to Bill PayIt was not so long ago that checks, stamps and envelopes occupied more than the junk drawer in most American households. But as electronic payments and text messaging grew, asking, “Do you have a stamp?” was more likely to be met with a confused look than an actual stamp.
And yet, a recent online survey by YouGov and ACI indicates that there’s still a place for checks when it comes to paying taxes or – at least for Millennials – receiving refunds.
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University Payments Made Simple for Students and Parents
Friday, April 05, 2019 Phil Spradlin to Bill PayAccording to Sallie Mae, a significant portion of tuition revenue for higher educational institutions comes from students (27%) and parents (44%), with students struggling more to pay their bills on time. As our team gets ready to head to New Orleans for Ellucian Live 2019, we looked at what’s new in the payments realm for higher education institutions, and what students and parents need to ensure their payments are made on time and with less friction. A recent survey from Aite Group, “U.S. Consumer Payments Experience: A Blueprint for Creating Positive Behaviors,” which surveyed 2,425 U.S. consumers, sheds some light on this topic.
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Why More Than Half of Gen Z Pays Late
Thursday, February 21, 2019 Marc Sczesnak to Bill PayThe newest generation of consumers to enter the workforce is Dazed and Confused about how to make bill payments (and they most likely don’t get that reference). In fact, 80% of Gen Z contact companies with billing questions and 53% pay their bills late. But it doesn’t have to be this way.
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Success Speaks: How Roanoke College Simplified Higher Education Billing and Commerce
Wednesday, December 19, 2018 Marc Sczesnak to Bill PayCampus commerce has quickly become the ultimate test for payment software providers, IT professionals and administrators. Technology stacks and service offerings are continuously challenged by rapid innovation, just as budgets have begun to shrink. And to top it off, cybersecurity threats lurk around every corner, and even a single breach can destroy student confidence in their institution of higher learning.
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Success Speaks: Exploring the Future of Payments Collections in Auto-Finance with SAFCO
Monday, November 19, 2018 Mahala Johnson to Bill PayWhen it comes to improving collections, there’s one simple question your organization should ask before embarking on any type of payments project: what does “customer service” mean to our customers?
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Success Speaks: UC San Diego Health Transforms Bill Payments to Improve Patient Satisfaction
Wednesday, September 26, 2018 Mahala Johnson to Bill PayPrimum non nocere, “first, do no harm,” is a Latin maxim that serves as a fundamental principle of the medical community. Essentially, the phrase states that in some cases, it may be better to do nothing than to intervene. For UC San Diego Health, however, intervention was necessary to transform their billing and deliver an improved payments experience for their patients.
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Instant and Digital: The Next Frontier of Bill Payment
Monday, August 06, 2018 Geoff Jamieson to Bill PayWe’d all like an inexpensive, simple and consolidated way to pay our bills, and we’re seeing a growing list of upstarts entering the market to meet this need. Customer interaction during the billing process is a critical touchpoint to maintain relationships and potentially enhance the customer experience, but third-party solutions that offer enhanced ease of use could get in the way. Companies need to respond with an engaging bill pay offering, which includes real-time payments.
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Success Speaks: Blue Cross Blue Shield of Michigan Talks Meeting Member Demands in Healthcare
Thursday, July 05, 2018 Mahala Johnson to Bill PayWhen looking for a payments success story in the world of healthcare, you’d be wise to turn your attention to the Great Lakes and the work done by Blue Cross Blue Shield of Michigan (BCBS MI). In a recent webinar with AHIP (America’s Health Insurance Plans) and ACI, Faran Farooqi, Strategic Capability Implementation and Operations for Blue Cross Blue Shield of Michigan, shared his insights into how his organization addressed the challenges of today to deliver a great payments experience for their members.