Modernize Experience
Digitalize customer communication
Broad Connectivity
Connect to all payment players
Collect and Present Efficiently
Optimize merchants’ chargeback experience
Intelligent Workflow Processes
- Manage and define your customers’ experience by handling their disputes correctly the first time.
- Benefit from the automated case management capability to rapidly create, analyze, action and close a case.
- Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized.
- Simplify and streamline your dispute and adjustment process across all payment schemes
- Be confident you are always working to the most recent rules and regulations
For Issuers
- Match correspondence to correct case file
- Automate data exchange of required dispute data
- Define and manage workflows to meet any payment rules and process
- Enable all your customer-facing channels to initiate disputes
- Tailor your disputes
For Acquirers
- Collect and present the required data to process efficiently
- Portal to submit all documentation and easily initiate adjustments
- Match analyst skills to cases where expertise is needed
- Cases automatically opened from payments scheme dispute information
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ACI’s industry-leading fraud prevention is delivered via a powerful combination of machine learning, predictive and behavioral analytics, positive profiling, customized fraud strategies and expert support.
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Secure electronic payments and reduce your PSD2 compliance burden with ACI Worldwide’s strong customer authentication solutions
ACI Fraud Management for Banking
Real-time, machine-learning-driven fraud management solution for banks, processors, acquirers and payment networks
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ACI Acquiring
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Single issuing platform for all cards, contactless, mobile and alternative payments and tokens, with global connectivity
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