ACI Automated Dispute Manager

Handle Disputes Correctly First Time

Gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized with data visualization. Simplify and streamline your dispute and adjustment process across all payment schemes and be confident you are always working on the most recent rules and regulations.

Business woman sitting at her desk holding her smartphone while using a calculator with reports and her laptop in front of her

Modernize Experience
Digitalize customer communication

Broad Connectivity
Connect to all payment players

Collect and Present Efficiently
Optimize merchants’ chargeback experience

Intelligent Workflow Processes

  • Manage and define your customers’ experience by handling their disputes correctly the first time.
  • Benefit from the automated case management capability to rapidly create, analyze, action and close a case.
  • Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized.
  • Simplify and streamline your dispute and adjustment process across all payment schemes
  • Be confident you are always working to the most recent rules and regulations

Woman with a headset on smiling

For Issuers

  • Match correspondence to correct case file
  • Automate data exchange of required dispute data
  • Define and manage workflows to meet any payment rules and process
  • Enable all your customer-facing channels to initiate disputes
  • Tailor your disputes

For Acquirers

  • Collect and present the required data to process efficiently
  • Portal to submit all documentation and easily initiate adjustments
  • Match analyst skills to cases where expertise is needed
  • Cases automatically opened from payments scheme dispute information
Customer holding their mobile up to card reader in order to pay at a store

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