Modernize Experience
Digitalize customer communication
Broad Connectivity
Connect to all payment players
Collect and Present Efficiently
Optimize merchants’ chargeback experience
Intelligent Workflow Processes
- Manage and define your customers’ experience by handling their disputes correctly the first time.
- Benefit from the automated case management capability to rapidly create, analyze, action and close a case.
- Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized.
- Simplify and streamline your dispute and adjustment process across all payment schemes
- Be confident you are always working to the most recent rules and regulations
For Issuers
- Match correspondence to correct case file
- Automate data exchange of required dispute data
- Define and manage workflows to meet any payment rules and process
- Enable all your customer-facing channels to initiate disputes
- Tailor your disputes
For Acquirers
- Collect and present the required data to process efficiently
- Portal to submit all documentation and easily initiate adjustments
- Match analyst skills to cases where expertise is needed
- Cases automatically opened from payments scheme dispute information
RELATED SOLUTIONS
Stay Secure
ACI’s industry-leading fraud prevention is delivered via a powerful combination of machine learning, predictive and behavioral analytics, positive profiling, customized fraud strategies and expert support.
ACI Fraud Management for Merchants
Reduce chargebacks, fraud and false positives while increasing conversion with ACI’s machine-learning driven merchant fraud management.
Strong Customer Authentication Compliance
Secure electronic payments and reduce your PSD2 compliance burden with ACI Worldwide’s strong customer authentication solutions
ACI Fraud Management for Banking
Real-time, machine-learning-driven fraud management solution for banks, processors, acquirers and payment networks
Incremental Machine Learning
Avoid chargebacks and protect your business’s reputation by leveraging machine learning for fraud detection and prevention
ACI Acquiring
Enhance your acquiring business with a highly customizable solution that will transform your merchant experience
Chargeback Protection and Management
Don’t allow chargebacks to impact your revenue — safeguard your business with ACI’s chargeback protection service
ACI Issuing
Single issuing platform for all cards, contactless, mobile and alternative payments and tokens, with global connectivity
Related Resources
Resources
Merchants
Large Telecom Merchant Increases Revenue Visibility, Reduces Leakage
Learn how ACI evaluated the challenges presented by the customer and introduced revenue optimizer, part of the ACI Payments Orchestration Platform, to best fit their payments strategy.
Resources
Billers
Monroe County Water Authority Gives 200,000 Customers Easy Pay Option
Monroe County Water Authority was able to expand mobile payment options and reduce the need for additional internal resources with pre-built integrations.
Resources
Billers
BCU Collects More Than $1 Million in Past-Due Payments
The credit union was able to successfully and efficiently manage the rapid growth in members and collections of past-due loans.
