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Intelligent Workflow Processes

Manage and define your customers' experience by handling their disputes correctly the first time. Benefit from the automated case management capability offered by Lean industries to rapidly create, analyze, action and close a case.

Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized. Simplify and streamline your dispute and adjustment process across all payment schemes and be confident you are always working to the most recent rules and regulations.

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Intelligent Workflow Processes

For Issuers

Digitalize customer communication

Match correspondence to correct case file

Connect to all payment players

Automatic data exchange of required dispute data

Tailor your disputes

Define and manage workflows to meet any payment rules and process

Omni-channel initiation

Enable all your customer-facing channels to initiate disputes

For Acquirers

Optimize merchants' chargeback experience

Collect and present required data to process efficiently

Enable merchant engagement

Portal to submit all documentation and easily initiate adjustments

Efficient exception handling

Match analyst skills to cases where expertise is needed

Instant case creation

Cases automatically opened from payments scheme dispute information