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Intelligent Workflow Processes

Manage and define your customers' experience by handling their disputes correctly the first time. Benefit from the automated case management capability offered by Lean industries to rapidly create, analyze, action and close a case.

Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized. Simplify and streamline your dispute and adjustment process across all payment schemes and be confident you are always working to the most recent rules and regulations.

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For Issuers


Digitalize customer communication

Match correspondence to correct case file


Connect to all payment players

Automatic data exchange of required dispute data


Tailor your disputes

Define and manage workflows to meet any payment rules and process


Omni-channel initiation

Enable all your customer-facing channels to initiate disputes

For Acquirers


Optimize merchants' chargeback experience

Collect and present required data to process efficiently


Enable merchant engagement

Portal to submit all documentation and easily initiate adjustments


Efficient exception handling

Match analyst skills to cases where expertise is needed


Instant case creation

Cases automatically opened from payments scheme dispute information