Intelligent Workflow Processes
Manage and define your customers' experience by handling their disputes correctly the first time. Benefit from the automated case management capability offered by Lean industries to rapidly create, analyze, action and close a case.
Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized. Simplify and streamline your dispute and adjustment process across all payment schemes and be confident you are always working to the most recent rules and regulations.
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For Issuers
Digitalize customer communication
Match correspondence to correct case file
Connect to all payment players
Automatic data exchange of required dispute data
Tailor your disputes
Define and manage workflows to meet any payment rules and process
Omni-channel initiation
Enable all your customer-facing channels to initiate disputes
For Acquirers
Optimize merchants' chargeback experience
Collect and present required data to process efficiently
Enable merchant engagement
Portal to submit all documentation and easily initiate adjustments
Efficient exception handling
Match analyst skills to cases where expertise is needed
Instant case creation
Cases automatically opened from payments scheme dispute information