High fees, complex rules, costly resources and sizeable write-offs make the dispute management operation of any financial institution a resource intensive process and costly function. As the number of consumers using cards and other means of electronic payments increases, along with the increasing number of merchants accepting these types of payments, dispute transaction volumes will grow at similar rates. The economic and operational burden on retail banking and credit card operations can be substantial for card issuers, with the same substantial impacts affecting acquirers.
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Highly parameterized business rules that allow users to modify case management procedures quickly.
Users can create new processes based on changes in dispute transaction patterns.
Integrated with document management systems, e-mail systems and network gateways.
The solution can create cases from internet or LAN browser workstations, files or through Web Services.
The product receives an active and steady stream of investment in R&D to ensure the solutions remain the top choice for automated exception and dispute case handling.
Proven to reduce the time required to resolve disputed transactions by optimizing resourcing and workflow allocations
Significantly reduce keying and decision errors and increase positive dispute case resolution rates with an intuitive user interface and the removal of manual steps.
Continuous updates maintain compliance with various industry and governmental regulations saving you the time, effort and cost of meeting your legislative obligations.
Reduce operating costs by removing duplicate paper-based resolution systems with an automated workflow solution that integrates documentation, images, and analyst research with case data so analysts have a single view of each case.