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Explore the Payments Investment Choices of Merchants Around the Globe

See where merchants are placing their bets, to better serve customers while holding down costs.

This report from ACI and Ovum explores investment priorities and highlights the different choices being made by merchants in retail, hospitality, digital goods, travel and telecoms sectors.

ovum report

  • Operating efficiency and innovation projects top the bill
  • Real-time payments are seen as a way to lower costs, with 77% of respondents seeing the payment method ultimately replacing cards
  • 1 in 5 merchants has suffered a data breach in the previous 12 months – yet cart abandonment is a bigger concern than fraud or chargebacks