Skip to content

Payments are evolving at a pace of weeks and months with new providers, new platforms and new payment tools launching on a daily basis. Retailers face a growing amount of pressure on their payment capabilities, and maintaining the same course of action is not an option.  
In part two of the four-part series, this research looks at key aspects of global merchant retailers’ existing payment infrastructures, their forecasts for spending, areas for investment and their perceptions on where payments fit within their business. 


Read full report See the infographic

92% 92% of all merchants expect to increase or maintain their investment in payments over the next 12-18 months

81% Up to 81% of merchants view payments as a clear part of their business strategy

70% 70% of merchants are concerned about securing customer payment credentials

Read full report
Global Payments Insights Overview

Overview report

Payments and commerce is being disrupted as consumers and corporates are demanding speed, convenience and simplicity. Banking and payments are being radically altered as the industry marches towards digital services.

Overview blank
Global Payments Insights For Billing Organizations

Bill pay services

Organizations face growing competition when it comes to their payment services.  This is in turn fueling payments development as organizations fight to stay competitive in their market.


Billing Organizations blank
Global Payments Insights For Financial Institutions

Transaction banks

Transaction banks recognize the challenges that lie ahead, and in some areas are embracing new approaches that they see as essential for the future.


Financial Institutions blank
Global Payments Insights For Financial Institutions

Retail Banks

The retail payments industry is an increasingly competitive space, and banks face mounting pressure. They need to deliver on growing expectations for enhanced payment experiences while, in many cases, also managing legacy IT and operating under tight budget constraints is a significant challenge.

See the research blank