Payments are evolving at a pace of weeks and months with new providers, new platforms and new payment tools launching on a daily basis. Retailers face a growing amount of pressure on their payment capabilities, and maintaining the same course of action is not an option.
In part two of the four-part series, this research looks at key aspects of global merchant retailers’ existing payment infrastructures, their forecasts for spending, areas for investment and their perceptions on where payments fit within their business.
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92% 92% of all merchants expect to increase or maintain their investment in payments over the next 12-18 months
81% Up to 81% of merchants view payments as a clear part of their business strategy
70% 70% of merchants are concerned about securing customer payment credentials