Case Study

Electronic Payments Enable Dynamic Growth for a Leading Healthcare Services Company

In 2003, this leading healthcare services company began offering electronic payment processing to its consumer and corporate customers. But as demand rapidly grew, the cumbersome legacy system simply couldn’t keep pace, resulting in slow, inefficient processing times. Moreover, the existing system could no longer meet essential compliance requirements. With an urgent need to transition to a new solution, the company sought to offer improved convenience and expanded payment options — within an accelerated time frame of just 30 days.

ACI Bill Payment Engine Drives Performance and Patient Satisfaction

To find a solution, the company turned to ACI and its ACI Speedpay solution. The ACI Speedpay solution is driven by ACI’s single, integrated bill payment engine that powers organizations’ entire bill payment operations, enabling them to streamline the complexities of bill presentment and payment processing to achieve the best results possible while eliminating application silos.

ACI’s bill payment engine is the heart of the ACI Speedpay solution. It is a single, integrated platform that orchestrates and manages the complexities of electronic bill presentment and payment processing (EBPP).

The company deployed the following services:

  • One-Time Payments: A quick-capture payments service to easily accommodate customers who wish to make payments, but don’t want to sign up for an ongoing service.
  • Recurring Payments: Delivers a complete, predictive online payments experience that helps drive the adoption of low-cost bill presentment and payment methods, increase customer loyalty and improve cash-flow forecasting.
  • Bill Presentment Services: Gives the ability to present full PDF bills and invoices electronically and drive paper bill suppression.
  • eLockbox: Consolidates electronic payments coming from any source,including every online banking site, walk-in location and user interface. The eLockbox has already resulted in electronifying for this company more than 20,000 payments per month that were previously paper-based.

The Results: Profitable Growth

With ACI’s help, the company met its ambitious goal of launching a new electronic payments system in just one month, without a hitch — and has been expanding its offering ever since. The number of electronic payments has grown steadily every year, and the company currently processes more than 200,000 payments per month electronically. With a recent website overhaul — in which ACI directly participated, improving a wide range of customer-facing applications — the company continues to drive payments traffic online. Delays and inefficiencies previously experienced with the legacy solution are a thing of the past. Thanks to the ACI Speedpay solution, 100 percent of web-based transactions have a response time of less than five seconds. The company has also eliminated batch processing backlogs, thus reducing time commitments from existing staff as well as the number of positions needed.