Case Study

First Hawaiian Bank Manages Payments Modernization With a SaaS-Based Solution

For a U.S.-based commercial and consumer banking service provider, successfully navigating a divestiture process while maintaining the highest level of service and reliability for its customers relied on the SaaS-based ACI High Value Real-Time Payments solution.

The Challenge

  • First Hawaiian Bank needed to manage the impact of a corporate divestiture without disruption to customer service
  • As a now independent institution, it needed to continue delivering the high-level customer service for which it was known, without adding technical or operational resources
  • The fixed timeline meant all migration activities must be completed on time, with support ready on day one

The Solution

  • Leverage ACI High Value Real-Time Payments to meet its operational requirements
  • ACI delivered a SaaS-based solution to achieve the efficiencies FHB needed for its wires and cross-border payments platform
  • ACI manages all day-to-day technology operations and offers dedicated support — removing the need for internal desktop or application support

The Results

  • The solution was launched seamlessly, ensuring continuity of service during the divestiture process
  • The bank continues to offer superior customer service through more efficient, robust technological implementations
  • SaaS-based ACI High Value Real-Time Payments has enabled future development as well, accelerating the bank’s ISO 20022 compliance efforts and supporting an integrated payables project
First Hawaiian Bank Logo


First Hawaiian Bank


Financial Institutions

Company Size:

1,001 – 5,000 employees


Honolulu, Hawaii, United States
Other countries in the Pacific