Erika Dietrich

Head of Merchant Payments Analytics & Optimization at ACI Worldwide

Articles by Erika Dietrich


A Comprehensive Strategy for Fighting Gaming Fraud

By and large, video games are based around the principle of good guy versus bad guy. To defeat the bad guy(s), the good guy generally must deploy a multitude of weapons and devices through various levels, while not suffering too much damage.


Amazon Prime Day: We All Love a Good Bargain… So Do Fraudsters

Each year, Amazon’s Prime Day event proves to be even more successful than the last in terms of sales volume. And this year was no exception.

Mobile Payment Fraud Verification


Could Increased Fraud Make the Mobile Payments Boom a Revenue Bust for Merchants?

Mobile payments are fast becoming mainstream, with ACI merchant customers seeing 30 percent of all eCommerce transactions in 2020 being made on mobile devices. In the United States, adoption is higher, with 42 percent of eCommerce transactions in 2020 on mobile – that’s a year-on-year growth rate of 55 percent.


9 Holiday Preparedness Tips to Stay Protected from Fraud in 2019

The hustle and bustle of the holiday season often makes it difficult to prioritize consumer safety, especially when it comes to eCommerce and mobile devices. But with the growing threat of identity theft and other security concerns, it’s more important than ever to stay on top of consumer protection. After all, brand reputation and trust can take years to build, but all can be lost in a matter of minutes.


Account Takeover: The Burgeoning Fraud Profession

Data security features frequently in the news headlines these days, in some form or other. Today’s consumers are increasingly protective of their personal data and concerned about its use. Yet an increasing number of apps and websites allow new customers to use external logins (from social media accounts for instance) to set up new accounts.


9 Surprising Loan Servicing Trends

“Think like customers, not like lenders” was my motto during my 30 years as a lender. But it’s getting tough. Customers are changing faster than ever. We recently worked with Aite Group on an extensive study to learn more about how customers view and pay their loans. The billing and payment experience is the top driver of loan servicing satisfaction. So focusing here will create more smiling customers. We learned that one VP increased customer satisfaction by 50 percent through enhancing his company’s billing and payment experience*.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?


Six Steps To Optimizing Fraud Management During Peak Trading

A well planned and thought out fraud management strategy can increase revenue by more than 20 percent, so with the holiday shopping season – including traditional peak days Black Friday and Cyber Monday – we encourage merchants to consider the following practical steps in order to maximize their success.