Consumers & Insurance Carriers: Are they in sync when it comes to digital payments and billing?
According to an ACI Worldwide 2020 consumer survey*, insurance premiums are most often paid directly through a biller’s website and the mix of ACH, debit and credit card payments has shifted in the past few year. The same survey also indicates that more than half of Gen Z (18-22-year old’s) report using their mobile wallet once a week with 17% using it every day!
So how are today’s P&C carriers responding to these increasing digital demands of their customers?
Join Karlyn Carnahan, Head of Insurance, Celent and Michael Grillo, Vice President, Marketing at ACI Worldwide as they explore the consumer drivers for digital billing, payments and disbursements and the steps insurance carriers need to take – and are taking – to ensure they are meeting the policyholders at the digital interaction points where they want to engage.
*ACI Speedpay Pulse Annual Survey – Q2, 2020