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Horizon Increases Members by 400% with New Insurance Payment System

Horizon Healthcare Services, Inc. leaped ahead by collaborating with ACI to offer more choices for members to sign up, pay for and renew their health insurance premiums.

By moving from an in-house insurance payments system to ACI’s UP Bill Payment solutions, Horizon had a scalable solution to support exchange enrollment growth of 400% from 2014 to 2016. Moreover, to increase member retention, Horizon chose to offer a recurring card payments experience.

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ACI gave us a staged payments system to immediately capture the payment information when a member enrolls and then hold onto the payment information until we received their enrollment information from the Federally Facilitated Marketplace.

WILLIAM WOLFE, HORIZON’S DIRECTOR OF BILLING

The Solution

Horizon chose the ACI’s UP Bill Payment solution to profitably grow membership by enhancing direct relationships with on-exchange and off-exchange members.

With the advent of the health insurance exchanges, Horizon needed a system to provide assistance accommodating members who submitted payment before its systems recognized them.


The Results

800% Growth in Electronic Payments

ACI helped Horizon win new members and retain existing ones by offering:

  • More choices for members to pay with debit card, credit card, ACH payments on web, IVR and call center channels
  • Easy initial and recurring payments
  • Reduction in costs by deflecting calls from call centers to lower-cost web and IVR channels
  • Data security with ACI’s world-class data centers
  • Full compliance for PCI and HIPAA.

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Horizon case study

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Horizon Sees Dramatic Benefits


$0million in revenue

Business Case for Recurring Card Payments

400%

Growth in Exchange Enrollment

0percent growth

In Electronic Payments
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