Steve is a seasoned marketing professional with an extensive background in driving usage and adoption of financial products and services including credit cards, mobile/online bill payment, and card-based reward programs.
Articles by Steve Mountz
Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey
Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.
Payment Operations Failings Are Hurting Subscription Businesses
The latest ACI Speedpay Pulse study reveals that subscription businesses need to drive greater maturity in their payment operations to minimize risks such as involuntary churn. Subscription-based pricing and business models offer customers greater flexibility, while offering companies the chance to generate recurring revenues.
Billing and Payment Experts Share Their Top Two Predictions for ‘22
With just a few days left in 2021, many consumers (and businesses) are ready to wrap up another challenging year and start fresh in 2022. In the world of bill pay, 2021 certainly sent many waves to billers in all industries in the form of mail delays, staffing challenges, and rising costs.
Exploring the Current State of Property Tax Payments
People across the U.S. may disagree on the best style of pizza, or whether to call it soda or pop, but they’re fully united in their desire for simple, convenient property tax payments.
12 Ways Americans Changed How They Pay in 2020
ACI experts recently shared their predictions and industry expectations for billing and payments in 2021 and beyond.
Age Matters: Generational Preferences in Bill Payments
Digitalization has taken the mainstage in the payments industry due to changing consumer preferences and now, in the midst of the COVID-19 pandemic, necessity. According to the 2020 ACI Speedpay Pulse report, one in four consumers has increased their usage of the biller’s website to pay bills, while one in five has decreased the number of payments they send by mail or make in person at a physical location. In addition, more consumers prefer digital statements (48.2%) to paper statements (25%), while around a quarter prefer to receive both digital and paper (26.8%).
Going Digital at the Deadline: America’s Electronic Tax Revolution
The Beatles once famously sang, "I'm the taxman, and you’re working for no one but me.” Though the sentiment may be true, governments looking to drive more on-time collections must also accommodate shifting citizen tax and bill payment preferences.