Lu Zurawski

​Solutions Practice Lead, Consumer Payments EMEA at ACI Worldwide

Lu Zurawski is Practice Lead for Retail Banking Products at ACI Worldwide. Bringing with him a varied and extensive background in consulting, systems integration and service management, Lu develops ACI’s strategic payments business propositions in the emerging fields of Open Banking, new access models and real-time alternative payments. Lu has over 20 years’ experience across a variety of payments markets, which is evident in his thought-provoking and often unorthodox viewpoints on the world of payments. In particular, Lu’s interest in Behavioral Economics often shines through, as he addresses the latest trends across policy, regulation, technology and customer behavior.

Articles by Lu Zurawski


How National Central Infrastructure Initiatives for Real-time Payments Create Immediate Business Opportunities for Merchants

More and more countries and regional alliances are investing in the creation of new financial market infrastructures. Governments and leaders of central banks have decided that the finance industry needs investment to be fit for the demands of digital economies, suitable for the trailblazing businesses of the fourth industrial revolution.


From “Access to Cash” to “Access to Digital” – How Innovative Thinking Is Keeping SMEs Trading

With millions of people in London and the wider U.K. having endured lockdowns and restrictions, the COVID-19 pandemic has had a massive impact on our shopping habits. While some supermarkets have struggled to keep up with customer demand and social distancing rules, many small, local business have adapted to the crisis quickly, efficiently and in innovative ways. While supermarkets have run out of delivery slots, smaller businesses are now offering local deliveries whilst providing safe digital payments options. They are also selling goods that the big supermarkets have run out of because traditional supply chains have been interrupted.


How Central Infrastructures Provide a Foundation for Real-Time Growth

Almost the world over, societies have been steadily trending away from cash over the last decade – a process that has been rapidly accelerated in recent months as the COVID-19 pandemic has restricted movement and social contact.


Why Human Nature Presents a Challenge for Acquirers

It’s one of the great paradoxes of human behavior: people are predictably unpredictable. We work in irrational ways, hearts win out over heads and the unexpected can rapidly become the norm. Try as we might, predicting the emergence of any new trend is difficult – particularly in unpredictable times – and this is just as true in the world of payments as it is elsewhere.


From API to AI to I: Banking Tech Gets Personal

Tired feet. Running out of business cards. Countless LinkedIn connections – sound familiar? This time of the year is conference season; the annual SIBOS (SWIFT) and Money20/20 USA gatherings spanning the autumn give attendees plenty of hot topics and talking points. My American colleagues refer to this season as “the fall.” I trust this to be an observation on leaves and fruit rather than a sequitur on the state of the fintech industry. Either way, it’s a good time to harvest, to take stock and to work out what we should be doing with the apparent abundance of innovative produce.


Customer Innovation: Erste Bank [Q&A]

The global banking sector is becoming both more strategically focused and technologically advanced, responding to rising consumer expectations while trying to defend market share against an increasing array of competitors. A great deal of emphasis is being placed on digitizing core business processes, and reassessing organizational structures and internal talent to be better prepared for the future of banking.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?


What it Means for a Bank to be Real-Time Ready – It’s More Than Just Payments

Banks are quickly learning that real-time enablement of the business is more than just a technological upgrade – there is a wider challenge of transforming services and customer experience. Although the banking world faces this challenge with some trepidation, there are success stories from other industries that have overcome legacy technologies and transformed frustrating and opaque customer experiences.


What Can the Re-Regulation of Other Industries Tell Us About Open Banking One Year On?

UK Open Banking just reached its first birthday milestone (on January 13 to be precise) and given my own commentary – including in the ACI blog – on this topic, the first anniversary of Open Banking in the UK certainly won’t pass without a debrief on the progress that’s been made and what challenges lie ahead.


Dedicated Followers of Fintech: Why Transaction Banking Never Goes Out of Fashion

Taking part in a panel at a recent corporate treasury conference, I was introduced as a ‘consumer payments expert’ – not an obvious qualification for sharing stage-time with serious corporate liquidity and cash management folk, but as the talk track was on mobile wallets and Open Banking, I had some reasonably safe and relevant content on which to fall back.


The Age of Consent – Who Owns “Big Data”?

The EU General Data Protection Regulation will enter in force at the end of this week, and there can be very few businesses today that are not scrabbling to meet compliance objectives. GDPR sets out rights of citizens and consumers as owners of their own personal data, meaning that data can only be processed by a company if the data subject has given consent to the processing of his or her personal data for specific purposes, or if that data is essential to fulfil the service contracted by the data subject. So far, so good. Arguably many companies will alter existing customer agreements in search of compliance.


Open Banking Goes Live: The Walls Around Traditional ‘Old Style Banking’ Are Crumbling Down

January 13, 2018 may well be remembered as the ‘beginning of the end’ of the traditional retail banking industry. Thanks to a profound set of new rules by European regulators and the UK government, we may see the start of an era where consumers no longer hesitate to change their bank accounts or make more personalized arrangements with regards to their finances.


In the Era of Open Banking, ‘Positive Skeptics’ Have a Crucial Role to Play

A skeptic is someone who habitually doubts commonly accepted beliefs. They are the naysayers, waiting in the wings to shoot down every great idea. But this does not mean that all skeptics are necessarily negative or cynical. In fact, positive skeptics play a vital role in our quest to modernize payments and banking, because they don’t automatically reject ideas. Instead of asking ‘why?’, they say ‘why not?’ They evaluate new ideas against the available evidence, instead of defaulting to ‘the way we have always done things’. They play devil’s advocate to innovate and create; a crucial role in an increasingly busy financial services marketplace.