Jackie Barwell

Director, Fraud Product Management at ACI Worldwide

Currently Director of Fraud Product Management at ACI Worldwide, Jackie has more than 27 years’ experience within financial crime. She joined Retail Decisions (ReD) in late 2011, prior to its acquisition by ACI in 2014, as Head of International Products, ensuring ReD’s fraud and payment solutions enabled revenue growth and reduced losses for customers in all markets.  She assumed responsibility for ReD’s product portfolio and roadmap in 2013 and led a global team of product experts focused on the further development of ReD’s market-leading fraud and payment solutions. Before joining ReD, Jackie worked at Actimize, setting the vision and leading the development of financial crime products for the company. She was previously Director of Fraud for EMEA at First Data, and EVP, Head of Global Fraud Management at Citigroup.

Articles by Jackie Barwell


The Human Element of Risk: Why Collaboration Is the Key to Stopping Fraud

As we slowly move back into a sense of normality, we are hearing "sorry, I was on mute” a little less, and "so good to see you,” a little more. Despite this, fraudsters have seen the pandemic as an opportunity to find new ways of scamming consumers and businesses, as we have found new ways to pay. It is important to reflect on how far we have come, but also how far we have left in the fight against fraud.


Strong Customer Authentication under PSD2: Consumer Education Will Be Crucial to Success

The European Banking Authority (EBA) has finally provided the promised update on SCA supervisory flexibility timelines – with a new hard deadline for migration completion of December 31, 2020. According to the new guidelines, migration plans of PSPs – including the implementation and testing by merchants – should be completed by that date, otherwise all players could face serious penalties for non-compliance.


PSD2 and Strong Customer Authentication – What’s in Store for Merchants?

With the final pieces of the Payment Services Directive (PSD2) puzzle coming together, payments businesses are highly focused on meeting their compliance obligations. But the forthcoming changes will affect everyone in the payments chain – and it’s important for merchants and PSPs to understand the practical implications for their businesses and customer relationships.


Knowing New Customers – And How Shared Data Helps in Fighting Fraud

As the eCommerce industry continues its rapid growth, the lines between physical and digital shopping are becoming increasingly blurred. These changes are creating a number of challenges for merchants, not least around customer visibility and fraud prevention.


‘Soup To Nuts’ – A Multi-Layered Fraud Menu for the Holiday Season

The holiday shopping season is well underway, with Black Friday now behind us and many retailers around the world braced for higher levels of eCommerce fraud, from Cyber Monday all the way though until Christmas.


Pints, Penalties and Payment Fraud: Welcome to the World Cup

You’d think that England already had the World Cup in the bag, based on the nationwide scenes of jubilation after the Three Lions’ penalty-takers had gone against the (painful) grain of football history, and emerged victorious at the end of a scrappy match against Colombia. However, those cries of “It’s Coming Home” from English football fans may just be a little premature, given that there are still three matches to play (and win) before the English can lay claim to being world champions for the first time in half a century.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?


Filtering the Fraudster: Building a Picture Using Big Data

In our new Insight Paper, we focus on how merchants can build an effective fraud filter for their sales funnel – one that is not over-restrictive, leads to genuine sales being accepted, and prevents genuine fraud. Get the balance right and merchants stand to improve their checkout conversion rates and boost their bottom line.


Are You Being Outsmarted by Fraudsters When it Comes to EMV?

Organized crime rings have October 1 circled on their calendars.