Vice President – Customer Marketing at ACI Worldwide
Autumn is VP of Customer Marketing, bringing to her role nearly 20 years’ marketing experience in the global payments and technology industries. She has successfully developed and executed comprehensive marketing and communication strategies and programs globally and has a passion for helping customers succeed by acting as the voice of the customer and collaborating internally with teams to achieve goals and improve customer experience.
Articles by Autumn Flora
How to Resolve Delayed Mail Issues with Digital Payments
In light of the pandemic, the United States Postal Service (USPS) has been facing its own crisis. In late December 2020, only 38 percent of non-local first-class mail arrived on time, compared with 92 percent during the same time period in 2019.
Customer Experience: A Key Ingredient for Biller Success
Today’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.
Changes in Consumer Search Behavior in the Wake of COVID-19
It’s been several months since COVID-19 became a widespread pandemic and a central focus of every aspect of our lives. Businesses are evolving to meet demands and consumers are thinking about their personal finances very differently, especially when it comes to paying bills. Consumer search behavior has drastically changed during COVID and will continue to do so, especially as 1 in 4 consumers who pay a monthly bill have contacted their biller(s) for payment arrangements or deferrals during this time.
Prime Time for Real-Time
Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?