Andy McDonald

Vice President, Merchant Payments at ACI Worldwide

Andy leads a team of payments and fraud professionals across the EMEA region, helping ACI Worldwide grow its eCommerce payments business. He has a background in both sales and general management roles at start-ups, high growth companies and large corporates, bringing a wealth of experience and payments knowledge to his role.

Articles by Andy McDonald


The Merchant Balancing Act: Operational Costs vs Customer Experience

There is no excuse any more for a poor payments experience, but retailers are tasked with a delicate balancing act – not only balancing payments fraud and friction, as we explored in a recent blog post – but also cost and customer experience.


Telcos Have a Unique Opportunity to Drive Mobile Payments

We are witnessing a significant and inevitable shift in digital payments towards mobile commerce. In the next ten years, we will see an exponential expansion in the number of devices and applications we will use to make mobile payments. You could pay for your groceries on your mobile, for delivery at home, then two days later receive a message from your fridge alerting you that the milk is running low. By the time you get back home, a new bottle of milk could be waiting for you, thanks to real-time delivery, even by a drone.


Payments’ Big Five: What We Will Be Hearing About in 2018

The new year is here… so while resolutions are enacted, and almost inevitably broken before the month is out, it is also the time to look ahead at what the next year may bring. One thing that is clear is that payments will become an even more important ingredient in the business strategy of every merchant. From my perspective, these are the five trends that will have the biggest impact in 2018.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?