Transaction banks recognize the challenges that lie ahead, and in some areas are embracing new approaches that they see as essential for the future. Investment is expected to grow as banks battle new entrants, introduce new technologies and comply with new regulations. The majority of transaction banks expect their investment in payment system to increase in the foreseeable future.
- 85% of respondents cite improving infrastructure as the main driver for additional investments in payments, closely followed by competitive pressure (75.5%) and customer protection requirements (74.0%)
- 72.7% say they have a clearly defined payments roadmap
- 37.0% see regulatory uncertainty as a hindering factor in the use of distributed ledger/blockchain technology but the majority have pilot programs or are preparing internal deployments