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  • Millennial shopping behaviors

    Are Millennials’ Shopping Behaviors Today, Everyone’s Shopping Behaviors Tomorrow?

    Monday, April 03, 2017

    Much has been made of the impact that the so-called ‘Millennial generation’ (aka Generation Y) will have – or is already having – on the way financial services are developed and delivered. And plenty of (digital) column space has been dedicated to discussing how the first digital native generation is transforming commerce – and payments – with different expectations, preferences, and shopping behaviors than their older cohorts.


  • The Middle East Presents Retailers A Growing Opportunity But Faces Two Challenges

    The Middle East Presents Retailers A Growing Opportunity But Faces Two Challenges

    Friday, March 31, 2017

    36% of Middle East residents are digital shoppers1  and are expected to spend $19B2 online in 2017; with this spend figure rapidly growing to $34B in 2021. Although cash is the preferred method of transacting, the region is edging toward a digital society. In the UAE and Saudi Arabia, nearly two thirds of the population has smartphones—fueling shopping online growth.3  This prevents retailers new growth opportunities.

  • Key Cross-Border Considerations for Payment Providers

    Key Cross-Border Considerations for Payment Providers

    Thursday, March 30, 2017

    Pursuing a cross-border strategy is increasingly popular, especially among those U.S. payments companies – and merchants – competing in an increasingly commoditized domestic market. While there’s no template that works for all businesses, there are certain key themes that seem to crop up again and again when discussing with colleagues, partners and clients.


  • Bots doing payments

    Whose Liability is it Anyways? The Rise of Bots in Financial Services

    Wednesday, March 29, 2017

    The implication of driverless cars, in terms of liability, is fascinating. For starters, in a world where vehicles are all completely self-driving, it would (technically) be impossible to drive under the influence, so this alone will eliminate many accidents. But, when there is an accident (and there inevitably will be), who will be liable for the damages? The car manufacturer? Or the developer of the software that runs the car? What will happen to insurance companies and contracts when there is no liability to insure against? It’s thought-provoking that this scenario will touch a wide range of industries.

  • Seamless Payments Africa and the Region’s Evolving Payments Landscape

    Seamless Payments Africa and the Region’s Evolving Payments Landscape

    Monday, March 27, 2017

    Blockchain is overhyped and misunderstood; consumers want consistency; and customer centricity and collaboration are not a project. Although they’re not necessarily my own sentiment, these are my three key takeaways from the Seamless Payments – Africa conference, which wrapped up recently in Cape Town.

  • Card payment complexity

    Are Card Payments Getting Simpler... Or More Complex?

    Monday, March 27, 2017

    2017 is now well underway, and the trends that will shape the year ahead in payments are taking shape. There has already been plenty of discussion around frictionless payments, and reducing complexity for both consumers and for merchants. So, are card payments getting simpler, or more complex? The answer seems to be… both.

  • March Madness: The Elite 8 of Payments

    March Madness: The Elite 8 of Payments

    Tuesday, March 21, 2017

    March Madness is officially upon us and millions have (incorrectly) picked their brackets because no one picks every game correctly…and we mean no one. March Madness has also now brought about copycats (how flattering)—from brackets on books to restaurants to cities to sportswriters and more…there might even be one on Members of Congress (hello mid-term elections!!!!). And I think 2017 marks our second annual Rantings Madness bracket, though our bracket does not involve 64 or 68 teams, as that would be nauseating. We’ve whittled ours down to the Elite 8…in this case, the Elite 8 of Payments.

  • Omni-Channel's Biggest Challenge

    Drowning in Data? Or Thirsty for More? Omni-Channel’s Biggest Challenge

    Friday, March 17, 2017

    There is no doubt that retailers recognize the value of knowing their customers better. Whatever the merchant sector, geography, or business model, understanding customer buying habits, payment and channel preferences, and satisfaction levels can drive sales, boost customer loyalty and raise revenues. But, in the ever-changing world of the omni-channel shopper, how easy is it to really know your customer?

    The single biggest key to this challenge is data – and lots of it. Not just ‘big data’, but smart, consolidated big data – and this only comes from the ability to bring massive amounts of information together from multiple sources, and analyze it to build a comprehensive picture.

  • Loan servicing trends: 9 surprises

    9 Surprising Loan Servicing Trends

    Thursday, March 16, 2017

    “Think like customers, not like lenders” was my motto during my 30 years as a lender. But it’s getting tough. Customers are changing faster than ever.

    We recently worked with Aite Group on an extensive study to learn more about how customers view and pay their loans. The billing and payment experience is the top driver of loan servicing satisfaction. So focusing here will create more smiling customers.

    We learned that one VP increased customer satisfaction by 50 percent through enhancing his company’s billing and payment experience*. Could 2017 be your year to make big jumps in customer satisfaction? 

  • El Riesgo Oculto de “Dormirse en Los Laureles” [The Hidden Risk of Complacency]

    Monday, March 13, 2017

    Available in Spanish and English

    As a professional in Latin American electronic payments, I often forget how it is to live not knowing what’s going on backstage every time I use my cards. My specialization makes me aware of trends worldwide, so while traveling, I’m able to analyze different technologies in action. My consumer side, also known as my ‘shopaholic’ side, exposes me to multiple situations, since any trip—be it business or leisure—always provides a good opportunity to shop. On a recent trip, I had the chance to experiment with my Argentinian cards during a semi-long-term stay. While out of country for 40 days, I experienced first-hand the challenges that consumers encounter with the EMV payments barrier.