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Billing Experts Predict Consumers Will Be Driving Force Behind Payments Industry Changes in 2021
Wednesday, December 09, 2020 Michael Grillo to Bill PayAs we near the end of 2020, the pandemic and its resulting economic fallout continue to wreak havoc: COVID-19 cases are increasing, raising concerns about an economic recession and instilling uncertainty among consumers about their financial security. In fact, 15 percent of consumers who responded to a recent ACI Speedpay Pulse survey reported that the pandemic was a direct factor in missing a bill payment. And of those consumers who currently have past-due payments, more than a third believe it will take them at least six months to catch up on late bills.
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A Robust Fraud Strategy Is Crucial for Airline Industry Take-Off Post-Pandemic
Tuesday, December 08, 2020 Andrew Quartermaine to Secure eCommerce, Fraud ManagementWith national lockdowns and bans on international travel significantly curtailing passenger numbers, the airline industry has been one of the worst hit by the global COVID-19 pandemic. It’s been estimated that the global airline industry will lose up to $252 billion in 2020.
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The Rise of “Invisible Payments” in Latin America
Wednesday, December 02, 2020 Juan Beck to Omni Commerce, Consumer PaymentsFor retailers throughout LATAM (and the world), driving sales and loyalty depends on keeping up with top payment trends, which are invariably driven by consumer demands. “Invisible payments” is an emerging trend that is already paying benefits for a host of retailers — and it could be a game-changer for Latin America.
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Customer Experience: A Key Ingredient for Biller Success
Tuesday, December 01, 2020 Autumn Flora to Bill PayToday’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.
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Digital Payments in India: Delving into Diwali Festive Season Spending [Q&A]
Monday, November 30, 2020 Christopher Taine to Consumer PaymentsWhile many retailers around the world have just entered their busiest period of the year – kicking off in earnest with U.S. Thanksgiving and the increasingly global phenomena of Black Friday and Cyber Monday – there are some markets where these busiest of periods have already occurred. An extended China Singles Day raked in roughly $100 billion at the start of November, while India’s festive season, culminating with Diwali in mid-November, was widely expected to witness strong growth of online sales in particular.
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Tomorrow’s Customer Protection Today: Exploring the Future of Financial Fraud in the Pacific
Wednesday, November 25, 2020 Giselle Lindley to Fraud ManagementWhat does the future of financial fraud hold for banks in Australia and New Zealand? We gathered together ACI fraud expert Mark Southby, as well as Ben Young, head of fraud for Westpac, and Tim Dalgleish, head of pre-sales and professional services for BioCatch, to seek an answer to this question.
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Agnosticity: Giving Fuel Merchants the Freedom and Flexibility to Innovate
Tuesday, November 24, 2020 Benny Tadele to Omni CommerceThe absolute minimum that customers demand from their transaction at the fuel stop is a fast, convenient and secure payments experience. But there is also room for fuel merchants to build loyalty and boost upselling by delivering more than just a good price on fuel and a fast payments process.
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Pivoting to the Digital Future: Secure eCommerce in Africa
Thursday, November 19, 2020 Peter Moedlhammer to Secure eCommerceWith digital payment volumes growing throughout the world, payment players in Africa must modernize their platforms to increase revenues, deliver innovative offerings and secure customers. But how can this be done in a continent as large — and as diverse — as Africa?
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Do Merchants Have the Right Tools to Tune Their Engines for the Innovation Race?
Wednesday, November 18, 2020 Debbie Guerra to Consumer Payments2020 has been a year of many, many changes, across nearly all walks of life and business. One beacon of light is that these circumstances have pressed the digital acceleration button, in some cases advancing digital uptake and innovation by years, within a matter of a few months.
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Confronting Disruptive Pressures in Issuing [Customer Q&A]
Tuesday, November 17, 2020 Javier Pino to Consumer PaymentsWe are at the dawn of an industry overhaul. The banking industry is facing disruptive pressures on multiple fronts, but particularly in payments. More competition, increasing regulation, and growing consumer expectations, payment types and channels. Plus, for issuers, there is the additional challenge of remaining relevant and at the center of the customer relationship, which has never been more complex.
