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GLOBAL CONSUMER FRAUD

ACI Worldwide and Aite Group conducted a two-part biennial global fraud study of more than 6,000 consumers across 20 countries. Part one, issued in Q3 2016, highlighted the rising rate of card fraud worldwide, while part two revealed some surprises around consumer trust and security perceptions when it comes to personal and financial data, online shopping and mobile wallets.

This two-part report, with accompanying infographics, provides detailed global insights into the impacts of fraud—on not only consumers, but also financial institutions and retailers—especially when it comes to customer loyalty, fraud management and bottom lines.

43% Only 43 percent of global consumers trust businesses to protect their financial data

80% More than 80 percent of global consumers generally believe their mobile wallet data is secure

65% After experiencing fraud or a data breach, 65 percent of consumers indicated they would stop shopping with a given merchant

2014 Fraud Survey: Global consumers confidence waver

Aite Group has published a research report on global consumer fraud questioning the confidence consumers have in their financial institutions and payment accounts. 

The report focuses on global and regional card fraud trends, consumer behaviors and attitudes toward fraud, and consumer trust. 

The research report is based on an ACI global consumer survey of over 6,100 consumers in 20 countries. 

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2012 Fraud Survey: Global Consumers React to Rising Fraud

This year’s Global Card Fraud Survey by ACI Worldwide and Aite, finds that one-in-four respondents from 17 countries report being a victim of some type of credit, debit or pre-paid card fraud. Residents of Mexico and the United States reported the highest rate of card fraud experience while citizens of The Netherlands and Sweden reported the lowest incidence. 

The 2012 fraud survey represents the insights and opinions of more than 5200 card holders from 17 countries and focuses exclusively on the impact to the card holder and their state of mind. 

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