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Featured Articles

  • Better Customer Education by Banks Could Help Combat Fraud

    Friday, March 11, 2011

    Nearly half of consumers around the world are concerned about card fraud, yet many fail to take precautions to prevent it, suggesting banks should do more to educate consumers to reduce their susceptibility to fraud, recently released survey data show.

  • Half of Britons Fear Card Fraud

    Friday, March 11, 2011

    Half of Britons are worried about becoming victims of card fraud but many are failing to take simple precautions to protect themselves, a survey has shown.

  • Cu Uses Enterprise System

    Wednesday, March 09, 2011

    Canada’s second-largest credit union is now using a sophisticated enterprise management system as a high-tech tool in its fight against an old-school problem–theft.

  • Card Fraud More a Norm, Less an Exception

    Tuesday, March 08, 2011

    Imagine a group of 10 people. Say, your husband or wife, mother, father, boss, a work colleague, a neighbor, your mail carrier, a longtime friend, your barista and your doctor.

  • Identity Theft: Check Credit Card Fraud and Misuse

    Saturday, February 26, 2011

    Incidence of identity theft is still rising due to the increased sophistication of criminal networks.

  • Mining Customer Gold with Loyalty Programs

    Thursday, February 17, 2011

    Harrah’s became the most successful casino in the US with one deadly weapon: Loyalty cards. When customers sign up for Harrah’s loyalty program, they get free money to gamble with. Who wouldn’t want that at a casino?

  • A Third of Britons Have Been Hit by Card Fraud but Scams Declining

    Wednesday, February 09, 2011

    A third of us – almost 15 million people – have been hit by card fraud over the past five years, according to new figures.

  • Future May be Mobile Loyalty, but Consumers Would Prefer Multiple Programs Linked to a Single Card

    Monday, January 31, 2011

    Despite the hype surrounding mobile applications for redeeming loyalty program points, consumers still would prefer one consolidated loyalty card they can attach to their keychain, according to a recent survey by ACI Worldwide Inc.

  • Mobile Banking How to Beat the Fraudsters

    Friday, January 14, 2011

    Mobile is a real buzzword in the banking industry right now, both using the mobile to actually make a payment, or using a mobile phone, normally a smartphone, to manage your bank account, which we call mobile banking.

  • Voice of the Customer Says Loyalty Programs Cumbersome

    Tuesday, January 11, 2011

    Businesses know the value of loyal customers: it costs much less to retain them than to acquire new ones in this tough economy. Yet, retailer loyalty programs, represented by cards and applied online, can be a pain in the backside not only to use but to cash in, like the much-derided airline frequent-flier program.