ACI Cloud Support Services
ACI makes fast, simple and secure payments possible around the world by connecting more ways to pay with more payment capabilities than any other provider. We are committed to providing quality products and services to our customers through superior customer service and support.
With every ACI product, comprehensive support services are available to keep your system operating at peak efficiency.
AOD Hosted Operations Command Center
ACI’s Data Center (DC) Operations is staffed 24x7x365 and is available for certain inquiries depending on your solution.
Global HELP24 is responsible for performing and/ or facilitating all process steps related to customer- initiated support cases.
The eSupport portal is the gateway to Communities of Practice, User Groups, Knowledge Library, Blogs, as well as the most efficient means of entering and tracking cases.
New Product Releases
Maintenance-paying customers are entitled to receive all new product releases at no charge.
Access to all product documentation including Release Notes, User Guides, Product Updates and Product Hotlines.
AOD Customer Lead (ACL)
Manages the day-to-day service operations needs for AOD customers consistent with the Services Agreement, the customer SLAs, ACI Support objectives, and overall ACI business strategy.
Business Support Services
Supports your daily needs from a billing/invoicing perspective.