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ACI Cloud Support Services

ACI makes fast, simple and secure payments possible around the world by connecting more ways to pay with more payment capabilities than any other provider. We are committed to providing quality products and services to our customers through superior customer service and support.

With every ACI product, comprehensive support services are available to keep your system operating at peak efficiency.

ACI Customer Support Services | Cloud

AOD Hosted Operations Command Center

ACI’s Data Center (DC) Operations is staffed 24x7x365 and is available for certain inquiries depending on your solution.

Global HELP24™

Global HELP24 is responsible for performing and/ or facilitating all process steps related to customer- initiated support cases.

eSupport Portal

The eSupport portal is the gateway to Communities of Practice, User Groups, Knowledge Library, Blogs, as well as the most efficient means of entering and tracking cases.

New Product Releases

Maintenance-paying customers are entitled to receive all new product releases at no charge.

Documentation

Access to all product documentation including Release Notes, User Guides, Product Updates and Product Hotlines.

AOD Customer Lead (ACL)

Manages the day-to-day service operations needs for AOD customers consistent with the Services Agreement, the customer SLAs, ACI Support objectives, and overall ACI business strategy.

Business Support Services

Supports your daily needs from a billing/invoicing perspective.