Support

HELP24 eSupport Portal


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HELP24 video tutorials

Customers can now view video tutorials >>

HELP24 by email

Customers without access to eSupport can submit case enquiries to globalhelp24support@aciworldwide.com

Please include:

  • customer name
  • existing case number (if applicable)
  • contact information
  • detailed case and/or inquiry description

Email inquiries regarding Enterprise Banker should be directed to ebs-support@aciworldwide.com

HELP24 by telephone

Report critical, priority 1 issues to HELP24 by telephone.

Customers calling from outside the countries listed can reach the Global HELP24 call center on +1 402 778 2900.

  • Antigua 1877-982-3516
  • Argentina 0800 666 1320
  • Australia 1-800-838-931
  • Austria 00-800-494-42555
  • Bahrain 00 973 1651 1871
  • Belgium 00-800-494-42555
  • Bolivia 800-100-681
  • Brazil 0800-892-3002
  • Chile 188-800-801-019
  • Colombia 01800-954-7516
  • Curacao 54 11 3724 1067
  • Denmark 00-800-494-42555
  • Ecuador 1800-102-035
  • France 00-800-494-42555
  • Germany +44-11-3341-1320
  • Greece +30 210 7475480
  • Haití 54 11 3724 1067
  • India 000-800-100-1466
  • Italy +39 081 220 9711
  • Jamaica 1800 382 8918
  • Mexico 01800-123-3438
  • Norway 00-800-494-42555
  • Panama 00800 054 0516
  • Peru 0800 54 640
  • Philippines 00-800-494-42555
  • Puerto Rico 1855-831-2516
  • Rep. Dominicana 1809-200-2277
  • Singapore 00-800-110-1970
  • South Africa +27 800-981-491
  • Sweden 00-800-494-42555
  • Switzerland 00-800-494-42555
  • Taiwan 00-800-494-42555
  • Thailand 001-800-494-42555
  • UAE +971 4 3912081
  • United Kingdom +44 845 351 2727
  • US and Canada 1-866-494-4255
  • Uruguay 0004-054-092
  • Venezuela 0800-100-5643