For priority 1 issues, please call HELP24.
For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.
ReD customers should continue to reach support using their existing contact channels.
HELP24 video tutorials
Learn how to get more from our upgraded support portal >>
HELP24 by telephone
Report critical, priority 1 issues to HELP24 by telephone.
Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>
Customers calling from outside the countries listed can reach the Global HELP24 call center on +1 402 778 2900.
PAYON solution support can be reached at firstname.lastname@example.org or via telephone:
Germany. +49 89 45230 290
ReD solution support can be reached at email@example.com or via telephone:
U.S. +1 877-733-0099 or +1 732-452-2444
U.K. +44 1483-794999
Please note that these numbers are for Production Priority 1 Cases Only. Please use your regular office hours contact information for Test Cases and Password Resets.