Support


HELP24 video tutorials

Learn how to get more from our upgraded support portal >>

HELP24 by telephone

Report critical, priority 1 issues to HELP24 by telephone.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>

Customers calling from outside the countries listed can reach the Global HELP24 call center on +1 402 778 2900.

  • Antigua 1877-982-3516
  • Argentina 0800 666 1320
  • Australia 1-800-838-931
  • Austria 00-800-494-42555
  • Bahrain 00 973 1651 1871
  • Belgium 00-800-494-42555
  • Bolivia 800-100-681
  • Brazil 0800-892-3002
  • Chile 188-800-801-019
  • Colombia 01800-954-7516
  • Curacao 54 11 3724 1067
  • Denmark 00-800-494-42555
  • Ecuador 1800-102-035
  • France 00-800-494-42555
  • Germany +44-11-3341-1320
  • Greece +30 210 7475480
  • Haití 54 11 3724 1067
  • India 000-800-100-1466
  • Jamaica 1800 382 8918
  • Mexico 01800-123-3438
  • Norway 00-800-494-42555
  • Panama 00800 054 0516
  • Peru 0800 54 640
  • Philippines 00-800-494-42555
  • Puerto Rico 1855-831-2516
  • Rep. Dominicana 1809-200-2277
  • Singapore 800-110-1970
  • South Africa +27 800-981-491
  • Sweden 00-800-494-42555
  • Switzerland 00-800-494-42555
  • Taiwan 00-800-494-42555
  • Thailand 001-800-494-42555
  • UAE +971 4 3912081
  • United Kingdom +44 845 351 2727
  • US and Canada 1-866-494-4255
  • Uruguay 0004-054-092
  • Venezuela 0800-100-5643


PAYON support

PAYON solution support can be reached at support@payon.com or via telephone:

Germany. +49  89 45230 290

ReD support

ReD solution support can be reached at redsupport@aciworldwide.com or via telephone:

U.S. +1 877-733-0099 or +1 732-452-2444

U.K. +44 1483-794999

Please note that these numbers are for Production Priority 1 Cases Only. Please use your regular office hours contact information for Test Cases and Password Resets.