InterACT Universal Banker is a multi-channel offering that supports the processing of monetary, non-monetary, sales and account origination transactions.
This product delivers a consistent customer experience across channels, including branch, call center and back office, and delivers extended branch support for browser-based employees such as relationship managers or calling officers.
InterACT Universal Banker delivers a customer-centric environment that helps you drive new revenue, increase operational efficiency and deliver a consistent customer experience across your points of customer interaction.
- Drive new revenue: InterACT’s sophisticated cross-selling tools and analytics capabilities, along with our consolidated customer views, provide your employees with the tools needed to drive new revenue.
- Increase efficiency - Lower operational costs: InterACT’s paperless branch and cash automation capabilities streamline labor-intensive branch processes and significantly reduce branch overhead and operating costs.
- View your customers as a market-of-one: InterACT’s integrated CRM capabilities deliver a single multi-channel view of your customers, providing you with the opportunity to know each customer and to treat each customer uniquely.
- Mitigate fraud and risk: InterACT’s fraud and cash transaction monitoring tools help you identify fraudulent activity and reduce potential losses.
- Seamlessly integrate enterprise-wide customer data: InterACT’s open architecture supports seamless integration and display of relevant customer data from third party and legacy systems, providing your employees with the information they need to interact with effectively with your customers.