Interactive Voice Response (IVR) payment systems automates payments by phone, satisfying the needs of customers who prefer to pay by phone while reducing customer support expenses.
With IVR Payment systems, billers can easily inform customers of the payment amount due and the due date, as well as enable them to make payments via ACI’s state-of-the-art IVR system.
VR Payments is part of the broadest set of integrated payment capabilities and one of the many different payment channels driven by the ACI Bill Payment Engine, a sophisticated, outsourced processing platform that manages the complexities of electronic bill presentment and payment (EBPP) processing.
ACI offers the most comprehensive EBPP services to handle multiple payment types and methods on a 24x7 basis via the biller’s channel of choice.
Engage a wider customer base
Offers English and Spanish language options via a toll free 1-800 number
Customize User Experience
Scripts call flows to your specifications, offering the ultimate user experience
Enhance insight from your IVR system
Provides access to real-time, on-demand reporting, tracking and management via ACI’s web-based client console
Improve customer satisfaction
Transfers callers to a live agent on request, while providing customers with the ultimate in choice and convenience via the ability to make payments over the phone in virtually any funding source (ACH, credit card, debit card and prepaid card)
Records voice authorizations via ACI interactive voice response payment systems, which offer state-of-the-art security and PCI compliance