ACI Case Manager helps financial institutions manage enterprise-wide cases more efficiently; track, control and recover losses; detect patterns; and gather intelligence to reduce losses from fraud; and provide peace of mind by ensuring they have the tools required to manage fraud.
ACI Case Manager is a queue driven case manager that assists in the collection of relevant information about the investigation and also enforces the processes defined by the institution to a conclusion.
ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a case. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, time frames, escalation paths and alerts.
Interoperable with ACI Proactive Risk Manager for complete financial crime management fraud detection and case management.
A critical component of UP Payments Risk Management solution, part of the ACI Universal Payments strategy.
Simplify case creation
Utilize case creation wizard for quick set-up using account and contact details from Proactive Risk Manager
Improve customer interaction
Create efficient customer correspondence through configurable templates with dynamic data selection
Improve analyst efficiency
Configure fraud analyst workflow for simplified case management and increase the speed at which they work cases enterprise-wide
Gather data in a central repository for a complete view of case material to reduce losses from fraud
Proactive Risk Manager
Complete fraud detection solution to manage risk across a financial institution’s business lines and customer accounts.