ACI Call Center Payments enable you to use a single online touch point in your call center for managing bill presentment, payment and customer service operations across all channels.
With ACI Call Center Payments, customer service representatives can provide billing and payment support that satisfies customers and lowers costs. Representatives use the client console to quickly address customer payment inquiries, turn off the paper bill, set up automatic payments and more.
ACI Call Center Payments is available as a stand-alone service to take call center payments, and it is included with each bill payment service from ACI.
ACI Call Center Payments is part of the broadest set of integrated payment capabilities and one of the many different payment channels driven by the ACI Bill Payment Engine, a sophisticated, outsourced processing platform that manages the complexities of electronic bill presentment and payment (EBPP) processing.
ACI offers the most comprehensive EBPP services to handle multiple payment types and methods on a 24x7 basis via your channel of choice.
Eases performance of reconciliation and returns management, as well as enables representatives to take payments, handle paper suppression requests and update contact information over the phone
Service customers more quickly and accurately
Leverages the client console to manage bill presentment and payment information across channels, enabling real-time customer service
Optimize staffing resources
Uses role-based access to information to enable better management of customer service representative teams
Increase customer insight
Enables representatives to view and manage account information, no matter how customers pay their bills
Get a tour of ACI UP Bill Payment Solutions
Join 3,600 other clients who trust ACI to satisfy evolving consumer demand to manage their bills and payments anywhere from any device. Offer a wide range of convenient eBilling and ePayment options to win consumer loyalty and increase revenue.