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Featured Articles

  • Future May Be Mobile Loyalty, But Consumers Would Prefer Multiple Programs Linked To A Single Card

    Monday, January 31, 2011

    Despite the hype surrounding mobile applications for redeeming loyalty program points, consumers still would prefer one consolidated loyalty card they can attach to their keychain, according to a recent survey by ACI Worldwide Inc.

  • Mobile banking how to beat the fraudsters

    Friday, January 14, 2011

    Mobile is a real buzzword in the banking industry right now, both using the mobile to actually make a payment, or using a mobile phone, normally a smartphone, to manage your bank account, which we call mobile banking.

  • Voice of the Customer Says Loyalty Programs Cumbersome

    Tuesday, January 11, 2011

    Businesses know the value of loyal customers: it costs much less to retain them than to acquire new ones in this tough economy. Yet, retailer loyalty programs, represented by cards and applied online, can be a pain in the backside not only to use but to cash in, like the much-derided airline frequent-flier program.

  • Customer Loyalty Programs Carry Little Weight in US

    Tuesday, January 11, 2011

    ACI Worldwide released the results of a recent study of consumers in the U.S. revealing how little customers are invested in customer loyalty programs.

  • Top 9 Security Threats of 2011

    Monday, January 03, 2011

    Beware of Trojans, Malware and Attacks Via Mobile - Linda McGlasson, Managing Editor

  • Use a Scalable Platform to Meet Small Business Needs

    Thursday, December 30, 2010

    Retail banks should pay attention to small businesses, in view of the 2010 World Retail Banking Report that the segment contributes nearly 30% of their net banking income despite constituting less than 10% of the sampled banks' customer portfolios.

  • Liquidity rules to squeeze smaller banks

    Thursday, December 30, 2010

    Regulatory changes are expected to drive up the cost to banks of processing cash payments and are likely to hasten industry consolidation by forcing smaller players out of some basic banking services.

  • Banks explore new family cards

    Monday, December 13, 2010

    With today’s UAE household wielding a spending power of close to Dh20,000 a month, banks are exploring new customer channels and products with more flexibility and ease of use. Family cards are a prime example of this product innovation and are likely to become the next big thing in retail banking.

  • Agility Should Be Top Goal for Payments

    Tuesday, November 30, 2010

    The recently released "World Payments Report 2010," an annual barometer of payments worldwide, found that payments volumes kept growing in 2009 despite the financial crisis. In addition, new entrants to the payments market, such as e-payment providers, and increased regulatory mandates are creating a more complex payments landscape. Unfortunately, electronic payment systems used by many banks today often are too complex to quickly respond to changing customer needs and to deliver real-time insight into activity across the enterprise.

  • ACI admits Payment Maturity Model is ambitious

    Tuesday, November 16, 2010

    “Why not wake up and have an ambitious goal?” is the question electronic payments software provider ACI poses in its bid to garner support for a collaborative effort within the financial services industry to create common definitions of payment processes. Upon noticing payment processes are, according to ACI, a “silo-based mess”, it teamed up with consultancy firm Aite Group to develop The Payments Maturity Model (PMM).