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  • Loyalty Programs Influence 84% of Members

    Monday, January 23, 2012

    ACI Worldwide, a leading international provider of payment systems, recently released the results of a recent study of consumers in the U.S., which shows the majority of American consumers feel their loyalty programs deliver benefits that are important to them, a retention strategy that keeps customers from straying to the competition.

  • Can Mobile Answer the Loyalty Question?

    Thursday, January 12, 2012

    How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of modern retailing, and one driving significant investment in customer relationship management schemes, branding exercises and highly targeted marketing efforts.

  • Could China be the Cure for what Ails the U.S. Electronic Payments Market?

    Sunday, January 01, 2012

    At least initially, the concept of targeting China’s electronic payments market appears entirely viable: Last year, China surpassed Japan to become the world’s second-largest economy after the United States; its gross domestic product (GDP) was expected to have risen by about 9.1 percent in 2011, and comparably so through at least the end of the decade, according to the National Bureau of Statistics of China. Moreover, a population of about 1.3 billion would make China the world’s third-largest consumer market by 2025, according to worldwide business consulting firm McKinsey & Company. Further, credit card issuance to Chinese consumers remains on the upswing, with the number of account holders increasing from 11 million in 2004 to approximately 229 million by year-end 2011, reports The Datamonitor Group, a global market analysis organization.

  • Christo Vrey Talks to International Banking Systems Journal

    Tuesday, December 06, 2011

    Interview: Christo Vrey talks to IBS about enabling the availability of products and services across all channels using innovative technology.

  • Managing Complexity - Living with Legacy Systems

    Friday, December 02, 2011

    A combination of new technologies, systematic methodologies and sheer necessity is driving firms to finally address their legacy issues, writes David Bannister.

  • Fraud Reporting - It's Criminal

    Thursday, December 01, 2011

    Understanding the scale and source of global fraud is vital if the industry is going to tackle it. Yet getting a handle on what is really taking place is a challenge.

  • 4 Ways Coupons Are Changing

    Sunday, November 06, 2011

    The big story late last week was the long-anticipated initial public offering of stock in Groupon, the Chicago-based daily coupon company. After initially pricing its offering at $20 a share, the price climbed as high as $31.34 Friday. While some business news outlets have gone as far as to call the company – with its sometimes-questionable accounting practices – a “Ponzi scheme,” there’s no doubt that it’s the tech stock of the moment. Meanwhile, countless competitors have cropped up, with everyone from Google to various niche upstarts trying to get a cut of the action.

  • Cards for the Family - a New Way to Differentiate

    Tuesday, November 01, 2011

    Credit and debit card use is on the increase with global transaction volumes up by 9.7 per cent in 2009. In fact, cards remain the favourite alternative to cash, with a market share of more than 40 per cent in most countries.

  • The Banker Profiles Christo Vrey from Absa and Cashsend

    Saturday, October 01, 2011

    Absa’s head of digital channels talks about the motivation behind a recently launched service allowing customers to electronically transfer money via SMS to anyone with a working mobile phone.

  • Regulation Industry Worries about the Impact of New Rules

    Tuesday, September 20, 2011

    Global regulatory efforts to make banks safer and more responsible could drive up the price of some basic transaction services, bankers and consultants have warned. These include payments processing and securities custody.