Monday, January 23, 2012
ACI Worldwide, a leading international provider of payment systems, recently released the results of a recent study of consumers in the U.S., which shows the majority of American consumers feel their loyalty programs deliver benefits that are important to them, a retention strategy that keeps customers from straying to the competition.
Thursday, January 12, 2012
How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of modern retailing, and one driving significant investment in customer relationship management schemes, branding exercises and highly targeted marketing efforts.
Sunday, January 01, 2012
At least initially, the concept of targeting China’s electronic payments market appears entirely viable: Last year, China surpassed Japan to become the world’s second-largest economy after the United States; its gross domestic product (GDP) was expected to have risen by about 9.1 percent in 2011, and comparably so through at least the end of the decade, according to the National Bureau of Statistics of China. Moreover, a population of about 1.3 billion would make China the world’s third-largest consumer market by 2025, according to worldwide business consulting firm McKinsey & Company. Further, credit card issuance to Chinese consumers remains on the upswing, with the number of account holders increasing from 11 million in 2004 to approximately 229 million by year-end 2011, reports The Datamonitor Group, a global market analysis organization.
Tuesday, December 06, 2011
Interview: Christo Vrey talks to IBS about enabling the availability of products and services across all channels using innovative technology.
Friday, December 02, 2011
A combination of new technologies, systematic methodologies and sheer necessity is driving firms to finally address their legacy issues, writes David Bannister.
Thursday, December 01, 2011
Understanding the scale and source of global fraud is vital if the industry is going to tackle it. Yet getting a handle on what is really taking place is a challenge.
Sunday, November 06, 2011
The big story late last week was the long-anticipated initial public offering of stock in Groupon, the Chicago-based daily coupon company. After initially pricing its offering at $20 a share, the price climbed as high as $31.34 Friday. While some business news outlets have gone as far as to call the company – with its sometimes-questionable accounting practices – a “Ponzi scheme,” there’s no doubt that it’s the tech stock of the moment. Meanwhile, countless competitors have cropped up, with everyone from Google to various niche upstarts trying to get a cut of the action.
Tuesday, November 01, 2011
Credit and debit card use is on the increase with global transaction volumes up by 9.7 per cent in 2009. In fact, cards remain the favourite alternative to cash, with a market share of more than 40 per cent in most countries.
Saturday, October 01, 2011
Absa’s head of digital channels talks about the motivation behind a recently launched service allowing customers to electronically transfer money via SMS to anyone with a working mobile phone.
Tuesday, September 20, 2011
Global regulatory efforts to make banks safer and more responsible could drive up the price of some basic transaction services, bankers and consultants have warned. These include payments processing and securities custody.