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Featured Articles

  • The Fed's Impact on Fraud Funding

    Friday, July 01, 2011

    Banks made a few gains this week in the debit interchange debate, after the Federal Reserve announced June 29 it would offer a 1-cent per transaction incentive for fraud prevention investments tied to debit-card transactions.

  • Why Pay Full Price

    Thursday, May 05, 2011

    It's starting to feel like you should almost never have to pay full price. With retailers' rewards programs getting increasingly sophisticated, preferred customers can get discounts: points they can turn into store credit, coupons printed on sales receipts, the opportunity to buy merchandise before the general public—even secret password and birthday sales.

  • NFC: Virtual World Vs. Banking World

    Monday, May 02, 2011

    It is clear that Near Field Communication (NFC) technology is making a huge impact in the financial services and payments world.

  • Consumers Cite Unhappiness with Card Loyalty Programs

    Friday, April 08, 2011

    Many consumers are not happy with retail loyalty card programs, including those tied to cobranded credit cards, new research suggests.

  • Advantages of in House Card Processing

    Friday, April 01, 2011

    Outsourcing can offer benefits to banks whose card business and brand are not strategic priorities, and achieving the lowest cost per unit in the highly developed credit card space can make the economics of outsourcing sound.

  • Why Your Customer Loyalty Program May be a Huge Failure

    Wednesday, March 23, 2011

    ACI Worldwide, a provider of payment systems, recently released the results of a study of U.S. consumers, which shows that many retail loyalty programs leave consumers feeling under-appreciated.

  • More Reasons to Question Loyalty Programs

    Tuesday, March 22, 2011

    It is much more profitable to retain customers than to continually attract new ones.

  • Loyalty Programs: a Pain in the Neck?

    Tuesday, March 22, 2011

    I’ve finally identified the source of the nagging pain in my right shoulder. It’s not my purse, as I’d thought, but the wallet within it, which, on its own, seems to weigh about five pounds.

  • Card Fraud: Consumer Fears Cut into Sales

    Thursday, March 17, 2011

    Understanding consumers' fears about credit card fraud can help incite confidence in your brand, minimize loss, and maximize sales.

  • Loyalty Is Marketing's Red-Headed Stepchild

    Wednesday, March 16, 2011

    While loyalty is a strategic imperative for many companies, others still view it as a one-time approach rather than a journey that spans customers' lifecycles and takes into account their preferences and purchasing histories.