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Retail Bank Payments Investment Priorities

Immediate Payments and Open APIs Dominate Retail Bank Investment Priorities

Understand the market drivers influencing retail payments investment

The new payments ecosystem and demand for modern real-time payment methods are driving financial institutions’ investment priorities to focus on immediate payments and open APIs. Their services must meet customers’ needs while maintaining a secure payments landscape. In addition, investments need to deliver operational efficiencies as they transform their capabilities into serving a digital savvy, always-connected customer base.

Read the report from ACI Worldwide and Ovum to gain insight on the investment trends in retail banking.

Key report insights include:

  • Balancing the investment between delivering new product and services and protecting the customer is a key strategy for financial institutions
  • 65 percent of FIs report that Open APIs are a clear driver to improving the customer experience
  • 57 percent of all banks are growing their IT investments in 2017, continuing the trend toward increased investment in IT over the past 2 years
2017 Global Payments Insight Survey Retail Banking