The new payments ecosystem and demand for modern real-time payment methods are driving financial institutions’ investment priorities to focus on immediate payments and open APIs. Their services must meet customers’ needs while maintaining a secure payments landscape. In addition, investments need to deliver operational efficiencies as they transform their capabilities into serving a digital savvy, always-connected customer base.
Read the report from ACI Worldwide and Ovum to gain insight on the investment trends in retail banking.
Key report insights include:
- Balancing the investment between delivering new product and services and protecting the customer is a key strategy for financial institutions
- 65 percent of FIs report that Open APIs are a clear driver to improving the customer experience
- 57 percent of all banks are growing their IT investments in 2017, continuing the trend toward increased investment in IT over the past 2 years