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How to Achieve Payments Transformation

Invest in #SleepAtNightability
The payments industry is experiencing unprecedented change. You need to transform your business to survive and thrive in the New Payments Ecosystem. But transformation cannot break the bank.

Discover how to build your path to transformation according to the Hierarchy of Payment Needs, watch the video.

The Hierarchy of Payment Needs

Adapting to market challenges and getting ahead of the competition is critical. But you can’t provide new value-added services at the expense of your scalability, availability, or reliability.

Learn how following the Hierarchy of Payment Needs can help you transform, without breaking the bank.

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2017 Global Payments Insight Survey on Retail Banking

2017 Global Payments Insight Survey on Retail Banking

How can retail banks meet rapidly evolving customer expectations and regulation in the New Payments Ecosystem?

This report from Ovum and ACI Worldwide outlines strategies for tackling fast, open, and secure payments, without compromising on security or #SleepAtNightability.

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The New Payments Ecosystem timeline

A Timeline View of Payments Evolution

  • The Past - From 1910 and onward, see progressive payment trends  
  • The Present - Traditional models are being disrupted. See where it’s landing your business.  
  • The Future - See why 30% of revenue could be at risk in payments in 2025

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Key Payment Changes and Their Impact

New regulation (PSD2 in Europe and the New Access Model for UK Faster Payments) and Open APIs in payments are encouraging more competition from all kinds of payment businesses.

The Impact: New entrants such as FinTechs and other alternative providers are further disrupting traditional payment models with innovative offerings that address unmet market needs.


Demand for immediate gratification has extended to payments. Customers across all verticals are looking for a FASTer, more seamless experience as they manage their transactions. 

The Impact:  Immediate payments schemes are proliferating and customers increasingly expecting their payment providers to accommodate their real-time needs.


The list of alternative payment methods is expanding across the globe and growing in popularity –ApplePay, AliPay, Venmo, WeChat wallet, etc.

The Impact: New payment methods will be able to thrive without today’s existing rails. Alternative payment options are increasing the use of digital channels. For example, in APAC, online payments usage is at 72.4%, smartphone wallets are at 32.8% and mobile money is at 13.3% adoption.




Real-time clearing schemes, open access models, new technology (such as blockchain), cloud options, and global commerce are changing processing requirements and driving the need to modernize legacy systems to enable innovation.

The Impact: Networks are decentralizing, dual messaging is evolving to single messaging, and innovation is increasing as providers offer unique services to align with new models.


Global eCommerce has exploded, the world is going mobile and traditional methods for banking, shopping, borrowing and lending are being revolutionized.

The Impact: Customer needs are broadening– consumers expect seamless, quick experiences, banks require greater resiliency and scalability, merchants must meet cross border, any-to-any commerce needs, and businesses want payment options that align with the modern world.