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Global Consumer Survey: Consumer Trust and Security Perceptions

Consumers continue to face a range of changes in technology and the way technology is applied to financial services. These changes have impacted how people shop, how people pay, and how people perceive the value of their personal data and firms’ custodianship of that data.Consumers are more aware of fraud and are concerned about data breaches, with at least 2,260 confirmed data breaches in 2015 alone.

Importantly, consumers show a willingness to engage in helping to manage fraud, particularly by leveraging mobile technology. This willingness opens opportunities for firms to optimize the ways in which they reach out and communicate with consumers, ultimately improving customer experience while reducing operational costs and fraud losses.

This Impact Report is the second in a two-part series on how financial fraud affects consumers’ perceptions. The report covers consumer perceptions in 20 different countries from the Americas (North and South America), EMEA (Europe, Middle East, and Africa), and the APAC (Asia-Pacific) region.

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