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Autumn Flora

Autumn Flora

Vice President – Customer Marketing

Autumn Flora

Autumn is VP of Customer Marketing, bringing to her role nearly 20 years’ marketing experience in the global payments and technology industries. She has successfully developed and executed comprehensive marketing and communication strategies and programs globally and has a passion for helping customers succeed by acting as the voice of the customer and collaborating internally with teams to achieve goals and improve customer experience.

More articles by Autumn Flora

  • How to Resolve Delayed Mail Issues with Digital Payments

    How to Resolve Delayed Mail Issues with Digital Payments

    Thursday, April 01, 2021

    In light of the pandemic, the United States Postal Service (USPS) has been facing its own crisis. In late December 2020, only 38 percent of non-local first-class mail arrived on time, compared with 92 percent during the same time period in 2019. While mail delays may be considered a minor inconvenience for some consumers who receive late-arriving packages, there can be serious implications for those who rely on traditional mail to receive and pay their bills each month.

  • A Key Ingredient for Biller Success

    Customer Experience: A Key Ingredient for Biller Success

    Tuesday, December 01, 2020

    Today’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.

  • Changes in Consumer Search Behavior

    Changes in Consumer Search Behavior in the Wake of COVID-19

    Monday, July 20, 2020

    It’s been several months since COVID-19 became a widespread pandemic and a central focus of every aspect of our lives. Businesses are evolving to meet demands and consumers are thinking about their personal finances very differently, especially when it comes to paying bills. Consumer search behavior has drastically changed during COVID and will continue to do so, especially as 1 in 4 consumers who pay a monthly bill have contacted their biller(s) for payment arrangements or deferrals during this time.