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Autumn Flora

Autumn Flora

Vice President – Customer Marketing

Autumn Flora

Autumn is VP of Customer Marketing, bringing to her role nearly 20 years’ marketing experience in the global payments and technology industries. She has successfully developed and executed comprehensive marketing and communication strategies and programs globally and has a passion for helping customers succeed by acting as the voice of the customer and collaborating internally with teams to achieve goals and improve customer experience.

More articles by Autumn Flora

  • Changes in Consumer Search Behavior

    Changes in Consumer Search Behavior in the Wake of COVID-19

    Monday, July 20, 2020

    It’s been several months since COVID-19 became a widespread pandemic and a central focus of every aspect of our lives. Businesses are evolving to meet demands and consumers are thinking about their personal finances very differently, especially when it comes to paying bills. Consumer search behavior has drastically changed during COVID and will continue to do so, especially as 1 in 4 consumers who pay a monthly bill have contacted their biller(s) for payment arrangements or deferrals during this time.